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Just Eat app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Just Eat: Food and Shops (Food delivery, by Just-Eat.com) from 3 storefronts, dated 2020-09-20 to 2026-10-22. Average rating in this sample: 2.88★. Its all-time US App Store rating is 4.7★ from 9,918 ratings. 121 reviews contained a complaint; the biggest theme was pricing / subscription (71%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 86 | 71% | 2.2 |
| Bugs | 40 | 33% | 2.1 |
| Feature requests | 23 | 19% | 2.3 |
| Performance | 13 | 11% | 2.2 |
| UX / design | 10 | 8% | 2.2 |
| Ads | 1 | 1% | 1.7 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 82 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I am giving Just Eat one star because, despite making several attempts to resolve this issue, I received no meaningful support whatsoever. I never received my £47 order. I contacted Just Eat FOUR times on different days, clearly explaining the situation and a…” (1★, v36.37.0, GB) - Improve content quality: 23 complaining reviews, avg severity 2.1/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“I’m convinced they don’t actually test things before implementing them the new ai photos are highly inaccurate and often grotesque. May your CEO meet a swift retirement.” (1★, v36.38.0, GB) - Justify or adjust the price: 21 complaining reviews, avg severity 2.0/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Shocking how expensive just eat is won’t be using again looked online and it’s hard the price” (1★, v36.37.0, GB) - Soften the redesign backlash: 12 complaining reviews, avg severity 2.3/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The new AI feature that displays an AI generated image next to each menu item is awful and is complete false advertisement. The image is not even accurate half the time as the AI does not know what the dish is supposed to look like, surely this is not legal?” (1★, v36.38.0, GB) - Fix notifications: 8 complaining reviews, avg severity 2.4/3. What to do: Check notification delivery and let users control frequency in settings.
“After waiting for over 2 hours having called 2x, advised no drivers able to deliver. Then advised food not prepared until a driver arrives. Meanwhile the app says ‘Driver at restaurant’ WHAT A JOKE” (1★, v33.34.0, AU) - Ship the most requested feature: 6 complaining reviews, avg severity 2.4/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Getting really sick of justeat tbf ! Drivers are useless and decided to collect your hot order and pitstop at several other places along the way so when you get the food it’s cold and another thing that’s seriously annoyed me is shop reviews are no longer publ…” (1★, v36.38.0, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 36.38.0 | 112 | 3.2 | 25% |
| 36.37.1 | 80 | 2.9 | 44% |
| 36.37.0 | 64 | 2.8 | 45% |
| 36.36.0 | 15 | 3.3 | 47% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Just Eat?
In 300 recent App Store reviews (2020-09-20 to 2026-10-22), the most common complaint theme was pricing / subscription (71% of complaining reviews), and the top specific issue was “answer support requests” (82 reviews).
How many Just Eat reviews are negative?
121 of 300 recent reviews (40%) contained a complaint. Average rating in this sample: 2.88★. Its all-time US App Store rating is 4.7★ from 9,918 ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Just-Eat.com.
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