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Dunkin' app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Dunkin' (Food ordering, by Dunkin' Donuts) from 1 storefronts, dated 2026-10-02 to 2026-10-22. Average rating in this sample: 2.66★. Its all-time US App Store rating is 4.8★ from 1.4M ratings. 193 reviews contained a complaint; the biggest theme was ux / design (63%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| UX / design | 122 | 63% | 2.1 |
| Bugs | 95 | 49% | 2.2 |
| Feature requests | 89 | 46% | 2.0 |
| Pricing / subscription | 31 | 16% | 2.2 |
| Performance | 19 | 10% | 2.2 |
| Ads | 11 | 6% | 1.8 |
| Crashes / freezes | 8 | 4% | 2.3 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Soften the redesign backlash: 125 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Why change something that had a 4.8 rating? The new app is too convoluted. Go back to the old design.” (1★, v2026.18.7, US) - Simplify navigation: 81 complaining reviews, avg severity 2.1/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“The latest update is not much of an improvement. Changing an item forgets any customizations that is a change from before, it is harder to find the option to redeem points, but boy howdy is it easier to tip now. Does anyone out there think those tips actually…” (3★, v2026.19.10, US) - Ship the most requested feature: 64 complaining reviews, avg severity 2.0/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“They removed the ability to easily add gift cards to the app as well as transfer your balances. Completely disappointing this wasn’t mentioned in the update description or i would not have updated the app. Please bring this option back to the Dunkin app.” (1★, v2026.18.7, US) - Fix features broken by the latest update: 48 complaining reviews, avg severity 2.2/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“The app stopped working on CarPlay. Now when I updated to the latest app version the app disappeared from CarPlay screen altogether ☹️” (1★, v2026.18.7, US) - Stop data / progress loss: 24 complaining reviews, avg severity 2.2/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I usually don’t leave reviews on apps but this latest update is insane. I’m a software developer and it seems like the first thing you should focus on is data consistency. I have lost 400$ in gift cards due to this app update and it seems like next to none of…” (1★, v2026.19.10, US) - Fix login / account access: 13 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Had an order I picked up was wrong. Used to be able to just open the app and submit from there right? Not anymore. But upon following the process I realized my account didn’t actually have my email attached. So I updated my email. The app logged me out and whe…” (1★, v2026.18.7, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 2026.19.10 | 144 | 2.7 | 65% |
| 2026.18.7 | 118 | 2.4 | 70% |
| 11.24.0 | 38 | 3.3 | 45% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Dunkin'?
In 300 recent App Store reviews (2026-10-02 to 2026-10-22), the most common complaint theme was ux / design (63% of complaining reviews), and the top specific issue was “soften the redesign backlash” (125 reviews).
How many Dunkin' reviews are negative?
193 of 300 recent reviews (64%) contained a complaint. Average rating in this sample: 2.66★. Its all-time US App Store rating is 4.8★ from 1.4M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Dunkin' Donuts.
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