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Chipotle app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Chipotle (Food ordering, by Chipotle Mexican Grill) from 2 storefronts, dated 2024-05-16 to 2026-10-22. Average rating in this sample: 2.45★. Its all-time US App Store rating is 4.7★ from 1.9M ratings. 141 reviews contained a complaint; the biggest theme was bugs (67%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 94 | 67% | 2.4 |
| Feature requests | 46 | 33% | 2.0 |
| Pricing / subscription | 34 | 24% | 2.0 |
| Performance | 30 | 21% | 2.5 |
| Crashes / freezes | 18 | 13% | 2.8 |
| UX / design | 14 | 10% | 2.1 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 32 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“OK, so I ordered a bowl, with a bowl of just chicken right tell me when I get it half not even a half of the bowls filled not even half of the chicken is filled. I got the saddest proportions I’ve ever seen and I’m also missing stuff on my boat like I’m missin…” (1★, v11.21.0, US) - Fix login / account access: 13 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Stop signing me out of my account if I haven’t ordered in a while. Having log-in credentials expire for a food app is ridiculous.” (3★, v11.18.0, CA) - Improve content quality: 15 complaining reviews, avg severity 2.0/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Every order I place is always wrong, and they have a horrible A.I tool provides zero assistance.” (1★, v11.21.0, US) - Justify or adjust the price: 15 complaining reviews, avg severity 1.8/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I remember when chipotle used to hit different and it used to be “cool” to get it😭But now, the portion size sucks, it’s way too expensive for the amount you get, and it doesn’t even taste good. I would understand the pricing if the food was outstanding, out of…” (1★, v10.31.0, CA) - Fix crash on launch: 8 complaining reviews, avg severity 3.0/3. What to do: Check crash logs (Xcode Organizer / Crashlytics) for the affected version and device models first.
“The app continues to freeze and stop launching. A temporary fix is to delete and reinstall, but the app then freezes a few minutes later, and the cycle starts over again. Developers: please thoroughly test your app on multiple devices.” (1★, v11.3.3, CA) - Fix in-use crashes and freezes: 9 complaining reviews, avg severity 2.5/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Unable to remove birthday guacamole for my cart and it results in an error. Unfortunately I can’t use the app anymore due to this bizarre bug. I have recorded a video demo to provide it to the developer.” (2★, v11.15.1, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 11.21.0 | 152 | 2.9 | 46% |
| 11.20.0 | 3 | 2.3 | 67% |
| 11.19.1 | 4 | 2.0 | 25% |
| 11.18.1 | 3 | 3.3 | 33% |
| 11.17.0 | 8 | 2.9 | 62% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Chipotle?
In 300 recent App Store reviews (2024-05-16 to 2026-10-22), the most common complaint theme was bugs (67% of complaining reviews), and the top specific issue was “answer support requests” (32 reviews).
How many Chipotle reviews are negative?
141 of 300 recent reviews (47%) contained a complaint. Average rating in this sample: 2.45★. Its all-time US App Store rating is 4.7★ from 1.9M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Chipotle Mexican Grill.
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