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Domino's app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Domino's Pizza USA (Food ordering, by Domino's Pizza LLC) from 1 storefronts, dated 2026-08-21 to 2026-10-22. Average rating in this sample: 1.5★. Its all-time US App Store rating is 4.8★ from 5M ratings. 263 reviews contained a complaint; the biggest theme was bugs (81%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 214 | 81% | 2.4 |
| Pricing / subscription | 74 | 28% | 2.2 |
| Feature requests | 69 | 26% | 2.1 |
| UX / design | 60 | 23% | 2.1 |
| Performance | 38 | 14% | 2.4 |
| Crashes / freezes | 20 | 8% | 2.6 |
| Ads | 8 | 3% | 1.9 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Soften the redesign backlash: 49 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The new app as of October 11, 2026, is terrible. The old versions were really good. This new version kept deleting the wrong pizza, and I didn’t realize it and my order was wrong. I’m going to stop ordering from dominoes until the user interface is fixed.” (1★, v13.11.1, US) - Fix login / account access: 38 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Every time I accumulate enough for a free pizza from all the purchases I make I am mysteriously locked out of my account and my password is suddenly no good. I’m locked out of my first account. Because I tried to log in too many times, if you can imagine that!…” (1★, v13.10.0, US) - Answer support requests: 30 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“You can’t calls customer service or stores for help anymore. They use an AI who answers every question by transferring you to itself” (1★, v13.11.1, US) - Stop data / progress loss: 28 complaining reviews, avg severity 2.3/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“The app constantly resets my notification settings and then spams me with special offers and threats of my rewards points expiring.” (1★, v13.9.3, US) - Fix features broken by the latest update: 27 complaining reviews, avg severity 2.4/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“They clearly updated the app through the incredible use of vibecoding because the app literally does not function. Half of the buttons do not do anything when pressed. I do not understand how this is possible, did nobody look at the app before they pushed this…” (1★, v13.10.0, US) - Ship the most requested feature: 26 complaining reviews, avg severity 1.9/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Now must set up order/payment before selecting food, and special deal listings lack description details of how many toppings are allowed before more charges added to the special. Combined, this makes use of ap very fractured. Please change back - and list #…” (1★, v13.10.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 13.11.2 | 4 | 1.0 | 100% |
| 13.11.1 | 50 | 1.7 | 88% |
| 13.11.0 | 30 | 1.5 | 90% |
| 13.10.0 | 83 | 1.4 | 84% |
| 13.9.3 | 65 | 1.6 | 88% |
| 13.9.2 | 49 | 1.6 | 86% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Domino's?
In 300 recent App Store reviews (2026-08-21 to 2026-10-22), the most common complaint theme was bugs (81% of complaining reviews), and the top specific issue was “soften the redesign backlash” (49 reviews).
How many Domino's reviews are negative?
263 of 300 recent reviews (88%) contained a complaint. Average rating in this sample: 1.5★. Its all-time US App Store rating is 4.8★ from 5M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Domino's Pizza LLC.
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