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McDonald's app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of McDonald's (Food ordering, by McDonald's USA) from 1 storefronts, dated 2026-10-14 to 2026-10-22. Average rating in this sample: 1.61★. Its all-time US App Store rating is 4.8★ from 7.9M ratings. 244 reviews contained a complaint; the biggest theme was bugs (86%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 211 | 86% | 2.4 |
| Performance | 72 | 30% | 2.5 |
| Feature requests | 59 | 24% | 2.2 |
| Crashes / freezes | 47 | 19% | 2.7 |
| Pricing / subscription | 33 | 14% | 2.4 |
| UX / design | 33 | 14% | 2.4 |
| Ads | 1 | 0% | 3.0 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Fix login / account access: 36 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Oct. 14 2026. More forced updates! I’m in the drive through, open the app to give my 4 digit code “we’ve made improvements!” Unable to simply display my code. Now I’m at the window and I open the updated app to give my code. “create account or log in?”ridiculo…” (1★, v26.72.5, US) - Speed up loading: 34 complaining reviews, avg severity 2.5/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“For a billion dollar company they don’t have an excuse that their app operates at the rate of booting up a 90s desktop computer. Do you want my money or not??? If social media can load thousands of content from thousands of people this app should be able to wo…” (1★, v26.72.5, US) - Fix in-use crashes and freezes: 28 complaining reviews, avg severity 2.5/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Never works for a mobile order. Curbside, button doesn’t work to say I’m there. Then you can’t find the code to the order code to go through drive through. Prior time it crashed while ordering and sent 2 orders. Still another time I couldn’t get a payment to g…” (1★, v26.72.5, US) - Fix crash on launch: 21 complaining reviews, avg severity 2.8/3. What to do: Check crash logs (Xcode Organizer / Crashlytics) for the affected version and device models first.
“This app is broken. It always is broken. The app does too much and misses the point of the app. Ordering menu items. If the app loads at all, the McDonald's app crashes, refreshes unprompted, forced reinstalls, and overall an exhausting experience. If you want…” (1★, v26.72.5, US) - Soften the redesign backlash: 21 complaining reviews, avg severity 2.5/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Really frustrating how every week they decide to update this app and render the old version worthless with a pop up prompting you to update. It legitimately will not let you use the app until you update.” (1★, v26.72.5, US) - Stop data / progress loss: 20 complaining reviews, avg severity 2.5/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“The app has for forced me to update when trying to use my rewards points and I lost my points without being able to use them.” (1★, v26.72.5, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.72.5 | 300 | 1.6 | 81% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in McDonald's?
In 300 recent App Store reviews (2026-10-14 to 2026-10-22), the most common complaint theme was bugs (86% of complaining reviews), and the top specific issue was “fix login / account access” (36 reviews).
How many McDonald's reviews are negative?
244 of 300 recent reviews (81%) contained a complaint. Average rating in this sample: 1.61★. Its all-time US App Store rating is 4.8★ from 7.9M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with McDonald's USA.
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