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Chick-fil-A app reviews: what users complain about

We ran Revunda on 300 of the most recent public App Store reviews of Chick-fil-A (Food ordering, by Chick-fil-A, Inc.) from 1 storefronts, dated 2026-09-16 to 2026-10-22. Average rating in this sample: 4.0★. Its all-time US App Store rating is 4.9★ from 4.3M ratings. 71 reviews contained a complaint; the biggest theme was bugs (58%).

Download the full Chick-fil-A report (PDF, free)

Complaint categories

A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.

Top issues, ranked by reviews × severity

1. Fix in-use crashes and freezes: 11 complaining reviews, avg severity 2.6/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
   “When I click Start my order it goes to an info page and is stuck there. I have deleted and redownloaded and it still does it.” (1★, v2026.19.0, US)
2. Soften the redesign backlash: 9 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
   “Ordered online. I purposely waited to align my arrival with perfect pickup time. Instead, without option, after order, it told me it would use some cool new way to track my proximity to start my order. Didn’t start my order until I was at the restaurant. Can’t…” (1★, v2026.20.0, US)
3. Fix login / account access: 6 complaining reviews, avg severity 2.8/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
   “Useless app. Cannot sign up or log in. Says I’m using vpn, I’m not. This is a known issue since April.” (1★, v2026.19.0, US)
4. Fix features broken by the latest update: 7 complaining reviews, avg severity 2.2/3. What to do: Add regression tests for the features users name in these reviews before the next release.
   “Map broken, can’t pick a restaurant to order from” (5★, v2026.20.0, US)
5. Justify or adjust the price: 6 complaining reviews, avg severity 2.0/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
   “How tf did the waffle sandwich go up almost $3? Will not pay that much.” (1★, v2026.18.0, US)
6. Ship the most requested feature: 7 complaining reviews, avg severity 1.5/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
   “There used to be an option to report issues with your order and have it resolved immediately. That no longer exists. Please add it back. While the cfacares form did work to resolve our issue at the time, the in-app resolution was much easier and faster.” (3★, v2026.19.0, US)

Rating by app version (newest first)

Versions with fewer than 3 reviews in the sample are left out.

FAQ

What do users complain about most in Chick-fil-A?

In 300 recent App Store reviews (2026-09-16 to 2026-10-22), the most common complaint theme was bugs (58% of complaining reviews), and the top specific issue was “fix in-use crashes and freezes” (11 reviews).

How many Chick-fil-A reviews are negative?

71 of 300 recent reviews (24%) contained a complaint. Average rating in this sample: 4.0★. Its all-time US App Store rating is 4.9★ from 4.3M ratings.

Can I get the same report for my own app?

Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.

How to read this

Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Chick-fil-A, Inc..

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