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Starbucks vs Dunkin': which app has fewer problems?

We compared 300 recent App Store reviews of Starbucks and 300 recent App Store reviews of Dunkin', each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Starbucks has the fewest complaints overall: 29% of its recent reviews contain a complaint, vs 64% for Dunkin'.

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Ratings at a glance

App	All-time US rating	Ratings	Avg in our sample	Reviews analysed	Reviews with a complaint	Sample dates
Starbucks	4.9★	8.4M	3.76★	300	29%	2026-06-15 – 2026-10-22 (130 d)
Dunkin'	4.8★	1.4M	2.66★	300	64%	2026-10-02 – 2026-10-22 (21 d)

Complaint themes side by side

Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.

Theme	Starbucks	Dunkin'
Bugs	22% (67)	32% (95)
Crashes / freezes	6% (18)	3% (8)
Performance	4% (12)	6% (19)
UX / design	6% (18)	41% (122)
Pricing / subscription	6% (19)	10% (31)
Ads	0% (0)	4% (11)
Feature requests	11% (32)	30% (89)

Verdict: which one has fewer problems?

Across the latest 600 App Store reviews we collected, Starbucks has the lowest share of reviews with a complaint (29%) and Dunkin' the highest (64%). The biggest single difference is in UX / design complaints: 41% of Dunkin' reviews mention them, vs 6% for Starbucks. Each app's own biggest complaint theme: Starbucks, bugs (67 reviews); Dunkin', ux / design (122 reviews). Average star rating in the samples ranges from 2.66★ (Dunkin') to 3.76★ (Starbucks). Time span of each sample: Starbucks 130 days (2026-06-15 to 2026-10-22); Dunkin' 21 days (2026-10-02 to 2026-10-22). Because Dunkin''s sample covers a much shorter period, a single recent update or outage weighs more heavily in its numbers. Samples that reach back many months (fewer reviews per day) show long-running issues rather than the effect of one recent update.

Fewer bug problems: Starbucks, 22% of its reviews vs 32% for Dunkin'.
Fewer crash and freeze problems: Dunkin', 3% of its reviews vs 6% for Starbucks.
Performance (slowness, battery, storage) complaints: roughly tied (Starbucks 4%, Dunkin' 6% of reviews).
Fewer UX / design problems: Starbucks, 6% of its reviews vs 41% for Dunkin'.
Fewer pricing and subscription problems: Starbucks, 6% of its reviews vs 10% for Dunkin'.
Fewer ad problems: Starbucks, 0% of its reviews vs 4% for Dunkin'.
Fewest feature requests: Starbucks, 11% of its reviews vs 30% for Dunkin'.

Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.

Top 3 specific issues for each app

Starbucks

Fix login / account access (19 reviews, severity 2.7/3)
Soften the redesign backlash (22 reviews, severity 1.9/3)
Fix crash on launch (11 reviews, severity 2.9/3)

Biggest theme: bugs. Free PDF

Dunkin'

Soften the redesign backlash (125 reviews, severity 2.1/3)
Simplify navigation (81 reviews, severity 2.1/3)
Ship the most requested feature (64 reviews, severity 2.0/3)

Biggest theme: ux / design. Free PDF

FAQ

Which has fewer problems overall: Starbucks or Dunkin'?

In the most recent App Store reviews we analysed, Starbucks had the lowest share of reviews with a complaint (29% of 300) and Dunkin' the highest (64% of 300). Starbucks: 88 of 300; Dunkin': 193 of 300.

Which has fewer bug complaints: Starbucks or Dunkin'?

Starbucks. Starbucks: 67 of 300 recent reviews (22%); Dunkin': 95 of 300 recent reviews (32%).

Which has fewer crash and freeze complaints: Starbucks or Dunkin'?

Dunkin'. Starbucks: 18 of 300 recent reviews (6%); Dunkin': 8 of 300 recent reviews (3%).

Which has fewer pricing and subscription complaints: Starbucks or Dunkin'?

Starbucks. Starbucks: 19 of 300 recent reviews (6%); Dunkin': 31 of 300 recent reviews (10%).

Which has fewer ad complaints: Starbucks or Dunkin'?

Starbucks. Starbucks: 0 of 300 recent reviews (0%); Dunkin': 11 of 300 recent reviews (4%).

Which is rated higher on the App Store: Starbucks or Dunkin'?

All-time US App Store ratings: Starbucks 4.9★ from 8.4M ratings; Dunkin' 4.8★ from 1.4M ratings. Starbucks is highest, but all-time ratings move slowly; the recent-review samples above show current problems.

How recent is this Starbucks vs Dunkin' data?

Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): Starbucks: 300 reviews over 130 days (2026-06-15 to 2026-10-22); Dunkin': 300 reviews over 21 days (2026-10-02 to 2026-10-22). It is a snapshot of current problems, not all-time quality.

What is the most common complaint about Starbucks and Dunkin'?

Starbucks: bugs (67 of 300 reviews), top-ranked fix: “fix login / account access”; Dunkin': ux / design (122 of 300 reviews), top-ranked fix: “soften the redesign backlash”.

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