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Taco Bell app reviews: what users complain about

We ran Revunda on 300 of the most recent public App Store reviews of Taco Bell Fast Food & Delivery (Food ordering, by Taco Bell) from 1 storefronts, dated 2026-10-01 to 2026-10-22. Average rating in this sample: 1.45★. Its all-time US App Store rating is 4.7★ from 1.1M ratings. 267 reviews contained a complaint; the biggest theme was bugs (65%).

Download the full Taco Bell report (PDF, free)

Complaint categories

A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.

Top issues, ranked by reviews × severity

1. Soften the redesign backlash: 149 complaining reviews, avg severity 2.3/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
   “This new layout is absolutely a net negative. They had one of the best and most easy to use apps before this update, and now it’s very difficult to navigate, and just overall a pain to look at. Everything is jumbo sized and the menus are no longer easy to use.…” (1★, v10.3.0, US)
2. Simplify navigation: 89 complaining reviews, avg severity 2.3/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
   “Taco Bell needs to fire the developer. The change of location is awfully misleading. Extremely difficult to navigate the menu to find desired items. May a well just order over the counter. Developers: please try to place an order, and then change physical loc…” (1★, v10.4.0, US)
3. Fix features broken by the latest update: 48 complaining reviews, avg severity 2.4/3. What to do: Add regression tests for the features users name in these reviews before the next release.
   “I used to be able to claim Tuesday drops almost every time they would be dropped, but since they updated the app, me and my two family members all log in and wait till it turns 2pm and the “claim reward” button never populates for us so we just can never get r…” (2★, v10.4.1, US)
4. Ship the most requested feature: 50 complaining reviews, avg severity 2.1/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
   “They forget napkins sometimes. They forget sauces. I order a burrito with added potatoes and they forgot that last time. This time they forgot to add the pinto beans in my brc (2nd time in a week). Please train the employees better. Also what’s taking so long…” (2★, v10.3.0, US)
5. Answer support requests: 21 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
   “This is hands down the worst delivery app I’ve ever used. 2/3 times I’ve ordered I never actually end up getting the food. They’ll tell you it’s coming for 3 hours then it gets cancelled after it’s too late to order food from anywhere else. I could borderline…” (1★, v10.3.0, US)
6. Improve content quality: 18 complaining reviews, avg severity 2.3/3. What to do: Review the content areas users name; add a "report a problem" button on content.
   “I ordered a nacho beef chalupa and a plain taco. When I got home it was wrong! It was a nacho taco in a flour tortilla. On top of that I tried to eat because I traveled 20 minutes to and from to get the order..totally awful. This is my 3rd trip to this locat…” (1★, v10.3.0, US)

Rating by app version (newest first)

Versions with fewer than 3 reviews in the sample are left out.

FAQ

What do users complain about most in Taco Bell?

In 300 recent App Store reviews (2026-10-01 to 2026-10-22), the most common complaint theme was bugs (65% of complaining reviews), and the top specific issue was “soften the redesign backlash” (149 reviews).

How many Taco Bell reviews are negative?

267 of 300 recent reviews (89%) contained a complaint. Average rating in this sample: 1.45★. Its all-time US App Store rating is 4.7★ from 1.1M ratings.

Can I get the same report for my own app?

Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.

How to read this

Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Taco Bell.

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