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Starbucks app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Starbucks (Food ordering, by Starbucks Coffee Company) from 2 storefronts, dated 2026-06-15 to 2026-10-22. Average rating in this sample: 3.76★. Its all-time US App Store rating is 4.9★ from 8.4M ratings. 88 reviews contained a complaint; the biggest theme was bugs (76%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 67 | 76% | 2.5 |
| Feature requests | 32 | 36% | 1.8 |
| Pricing / subscription | 19 | 22% | 2.0 |
| Crashes / freezes | 18 | 20% | 2.8 |
| UX / design | 18 | 20% | 1.6 |
| Performance | 12 | 14% | 2.5 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Fix login / account access: 19 complaining reviews, avg severity 2.7/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I’m sure it’s a fine app I wish I could log into it and actually make an order though. There is always an error message no matter the email name or password no matter if I sign in or make a new account. Such a waste of time. Fix this issue immediately please” (1★, v6.129.1, CA) - Soften the redesign backlash: 22 complaining reviews, avg severity 1.9/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Your chai was great and then you went and changed after 18 years. It’s awful now; this looks like the end of our relationship.” (5★, v6.133.1, US) - Fix crash on launch: 11 complaining reviews, avg severity 2.9/3. What to do: Check crash logs (Xcode Organizer / Crashlytics) for the affected version and device models first.
“For the last week I haven’t been able to open the app. It will not load. Keep checking for an update to no avail.” (1★, v6.133.1, US) - Stop data / progress loss: 9 complaining reviews, avg severity 2.3/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“This app is a joke when it comes to user privacy. I have a store favorited, yet it completely disappears if I turn off location tracking. Same with previous stores I’ve used. Why? Because I won’t let you constantly scrape my location and sell it? That’s the on…” (1★, v6.133.1, US) - Ship the most requested feature: 11 complaining reviews, avg severity 1.5/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I’ve been a fan of Starbucks for more than half my life and I order Starbucks basically every day and as a receptionist, I prefer to use the flat top lid that has a smaller mouth drinking hole so there is less chance of spillage for me. But every single mornin…” (3★, v6.125.1, CA) - Fix features broken by the latest update: 8 complaining reviews, avg severity 2.1/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“The app goes to an endless loop when scan in store button clicked. It started to happen after the last update and using iPhone X. It has been more than 3 weeks since the app is unusable….” (1★, v6.118, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 6.133.1 | 110 | 3.8 | 29% |
| 6.133 | 8 | 4.1 | 25% |
| 6.132.1 | 7 | 4.1 | 14% |
| 6.132 | 24 | 3.8 | 29% |
| 6.131 | 28 | 4.2 | 14% |
| 6.130 | 16 | 3.9 | 19% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Starbucks?
In 300 recent App Store reviews (2026-06-15 to 2026-10-22), the most common complaint theme was bugs (76% of complaining reviews), and the top specific issue was “fix login / account access” (19 reviews).
How many Starbucks reviews are negative?
88 of 300 recent reviews (29%) contained a complaint. Average rating in this sample: 3.76★. Its all-time US App Store rating is 4.9★ from 8.4M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Starbucks Coffee Company.
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