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FlixBus app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of FlixBus & FlixTrain: Tickets (Travel, by Flix SE) from 15 storefronts, dated 2026-08-01 to 2026-10-22. Average rating in this sample: 2.71★. Its all-time German App Store rating is 4.7★ from 177K ratings. 118 reviews contained a complaint; the biggest theme was pricing / subscription (71%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 84 | 71% | 2.1 |
| Bugs | 43 | 36% | 2.1 |
| Feature requests | 17 | 14% | 1.8 |
| UX / design | 11 | 9% | 2.1 |
| Performance | 11 | 9% | 2.1 |
| Crashes / freezes | 3 | 3% | 2.0 |
| Ads | 1 | 1% | 1.8 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 63 complaining reviews, avg severity 2.2/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“My experience with FlixBus has been extremely disappointing. They cancelled my booking at the last minute, leaving me in a difficult situation. To make matters worse, their customer support is not responding to my calls, and my refund has still not been proces…” (1★, v10.8.0, IN) - Fix notifications: 21 complaining reviews, avg severity 2.2/3. What to do: Check notification delivery and let users control frequency in settings.
“This is an app where notifications should be turned on for travel updates, to get alerts about when the bus is late, etc. This app uses notifications for marketing in violation of Apple App Store policies so I will be reporting them to Apple” (1★, v10.9.0, US) - Make trials and renewals transparent: 15 complaining reviews, avg severity 1.9/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“You have charged me twice!!!! Refund it asap” (1★, v10.3.0, PL) - Justify or adjust the price: 11 complaining reviews, avg severity 1.7/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“The ticket prices are not fair! Their A/C, wifi internet, and even toilet are usually not functioning!” (1★, v10.2.0, CA) - Improve content quality: 7 complaining reviews, avg severity 2.1/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“The app works well but I’m so sick of the consistently inaccurate arrival and leaving times. Why not just be honest?” (3★, v10.8.0, US) - Fix login / account access: 6 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Can’t sign in” (1★, v10.3.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 10.10.0 | 4 | 3.0 | 0% |
| 10.9.0 | 37 | 2.9 | 35% |
| 10.8.0 | 66 | 2.7 | 39% |
| 10.7.0 | 52 | 3.1 | 27% |
| 10.6.1 | 30 | 2.8 | 47% |
| 10.6.0 | 3 | 3.0 | 67% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in FlixBus?
In 300 recent App Store reviews (2026-08-01 to 2026-10-22), the most common complaint theme was pricing / subscription (71% of complaining reviews), and the top specific issue was “answer support requests” (63 reviews).
How many FlixBus reviews are negative?
118 of 300 recent reviews (39%) contained a complaint. Average rating in this sample: 2.71★. Its all-time German App Store rating is 4.7★ from 177K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Flix SE.
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