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Burger King app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of BURGER KING® App (Food ordering, by Burger King Corporation) from 1 storefronts, dated 2026-08-28 to 2026-10-22. Average rating in this sample: 3.43★. Its all-time US App Store rating is 4.7★ from 476K ratings. 96 reviews contained a complaint; the biggest theme was bugs (58%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 56 | 58% | 2.4 |
| Feature requests | 33 | 34% | 1.9 |
| Pricing / subscription | 31 | 32% | 2.0 |
| Performance | 30 | 31% | 2.4 |
| UX / design | 17 | 18% | 2.2 |
| Crashes / freezes | 12 | 12% | 2.7 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 27 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Customer support is abysmal. I ordered delivery through the app and said my food won’t be ready in an hour. I thought that was weird cause I didn‘t order much. An hour goes by and then it says looking for driver so now I’m waiting even longer. It finally find…” (1★, v7.81.0, US) - Fix login / account access: 16 complaining reviews, avg severity 2.7/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The app is completely confusing especially with having to use coupons/promo codes. It makes no sense what you can and can’t combine in an order, some of the regular combos and deals are locked behind promos now like the 2 for 1 chicken sandwich. I can’t add an…” (1★, v7.84.0, US) - Improve content quality: 18 complaining reviews, avg severity 1.9/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“My experience was horrible. I waited 15 minutes to get a order. Waited another 30 minutes to get the order in the drive-through get home. The order is completely wrong. I ordered sausage meal didn’t receive the sausage. It’s ice cold gave me the coffee at the…” (1★, v7.81.0, US) - Fix in-use crashes and freezes: 11 complaining reviews, avg severity 2.9/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“App freezes constantly not allowing checkout or editing of cart, have to delete and reinstall, heaven forbid you try to use a coupon cause Burger King ain’t about to let that happen that’s an immediate frozen app, not useful at all” (1★, v7.82.0, US) - Speed up loading: 9 complaining reviews, avg severity 2.6/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“App is slow to load while making purchases.” (2★, v7.80.0, US) - Ship the most requested feature: 8 complaining reviews, avg severity 1.6/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Terrible service in a store second time I’ve been in Burger King in the last two weeks both times Coke zero is no longer available because they blame. They don’t get it on their truck. There’s no other sugar-free options that are really acceptable other than a…” (1★, v7.82.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 7.84.0 | 55 | 3.4 | 35% |
| 7.83.0 | 74 | 3.4 | 27% |
| 7.82.0 | 72 | 3.7 | 32% |
| 7.81.0 | 80 | 3.2 | 34% |
| 7.80.0 | 19 | 3.5 | 37% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Burger King?
In 300 recent App Store reviews (2026-08-28 to 2026-10-22), the most common complaint theme was bugs (58% of complaining reviews), and the top specific issue was “answer support requests” (27 reviews).
How many Burger King reviews are negative?
96 of 300 recent reviews (32%) contained a complaint. Average rating in this sample: 3.43★. Its all-time US App Store rating is 4.7★ from 476K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Burger King Corporation.
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