Revunda · Free mini check · Sample reports · Rating badge · All app reports · App comparisons

Best Buy app reviews: what users complain about

We ran Revunda on 250 of the most recent public App Store reviews of Best Buy: Tech Deals & Savings (Shopping, by Best Buy Co., Inc.) from 1 storefronts, dated 2026-09-19 to 2026-10-22. Average rating in this sample: 3.3★. Its all-time US App Store rating is 4.9★ from 1.8M ratings. 96 reviews contained a complaint; the biggest theme was bugs (69%).

Building a shopping app? 96 of these Best Buy reviews contained a complaint, led by bugs (69%). Get the same analysis of your own app: paste your App Store link at checkout and the PDF (complaint themes, severity, version trends, 10 ranked fixes) arrives within 24–48 h.
Free App Store check Get the full report for your app – €19 20 ready replies to your real bad reviews – €9 See a sample report
Competing with Best Buy? Compare your app with Best Buy and one more rival – Competitor Pack €29 · see a real replies sample

Download the full Best Buy report (PDF, free)

Complaint categories

CategoryReviewsShare of complaintsAvg severity (0–3)
Bugs6669%2.5
Performance3334%2.4
UX / design2526%2.3
Pricing / subscription2324%2.1
Feature requests2021%2.2
Crashes / freezes1920%2.7
Ads33%2.0

A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.

Top issues, ranked by reviews × severity

  1. Speed up loading: 20 complaining reviews, avg severity 2.3/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
    “Well the app is really slow, constantly lagging and taking forever to load on WiFi and on cellular data 5G, scrolling turns into adding random items into cart. Really need an overhaul on the system that runs this app, need smoother scrolling and less lag.” (1★, v26.9.10, US)
  2. Fix login / account access: 16 complaining reviews, avg severity 2.7/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
    “This app has the most convoluted log in process ever. Why should I need a phone verification code to login when I have my password set up? Once type in the verification code you sent me 5 min later, it freaking brought me to resetting my password page. And the…” (1★, v26.9.20, US)
  3. Soften the redesign backlash: 14 complaining reviews, avg severity 2.3/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
    “Here’s the honest truth - the website and the app are super BLOATED. It’s incredibly difficult to navigate - just looking thru keyboards and mice, I had to choose shipped/sold by Best Buy to narrow that down to over 600 results and it’s taken me over an hour t…” (1★, v26.9.20, US)
  4. Answer support requests: 14 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
    “1- Hello i , had a bas experience whit best buy , they are offering 12 months no interest , but they don’t explain you at the moment you need to paid the balance exactly in 12 months , If you don’t paid the whole amount they charge you, you will pay the whole…” (1★, v26.9.20, US)
  5. Fix in-use crashes and freezes: 12 complaining reviews, avg severity 2.7/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
    “App stuck on My Best Buy screen with no option to proceed.” (1★, v26.9.10, US)
  6. Stop data / progress loss: 11 complaining reviews, avg severity 2.4/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
    “The comparison screen keeps resetting when switching between apps even for 30 seconds. Major TV purchase went elsewhere as a result.” (1★, v26.9.20, US)

Rating by app version (newest first)

VersionReviewsAvg starsShare with a complaint
26.9.201673.435%
26.9.10833.046%

Versions with fewer than 3 reviews in the sample are left out.

FAQ

What do users complain about most in Best Buy?

In 250 recent App Store reviews (2026-09-19 to 2026-10-22), the most common complaint theme was bugs (69% of complaining reviews), and the top specific issue was “speed up loading” (20 reviews).

How many Best Buy reviews are negative?

96 of 250 recent reviews (38%) contained a complaint. Average rating in this sample: 3.3★. Its all-time US App Store rating is 4.9★ from 1.8M ratings.

Can I get the same report for my own app?

Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.

How to read this

Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Best Buy Co., Inc..

Compare Best Buy with rivals

More app complaint reports

All 216 app reports · Free App Store rating badge for your site

Want this for your own app? Paste your App Store link and get the full PDF (up to 300 recent reviews from up to 15 storefronts, 7 categories, 18 specific issues, version trends, 10 ranked fixes) within 24–48 h.
Free App Store check Get my report – €19 20 ready replies to your real bad reviews – €9 See a sample report  
Competing with an app like this one? The Competitor Pack (€29) compares your app with up to 2 competitors side by side.