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Best Buy vs Amazon Shopping: which app has fewer problems?
We compared 250 recent App Store reviews of Best Buy and 300 recent App Store reviews of Amazon Shopping, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Best Buy has the fewest complaints overall: 38% of its recent reviews contain a complaint, vs 64% for Amazon Shopping.
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Ratings at a glance
| App | All-time US rating | Ratings | Avg in our sample | Reviews analysed | Reviews with a complaint | Sample dates |
|---|---|---|---|---|---|---|
| Best Buy | 4.9★ | 1.8M | 3.3★ | 250 | 38% | 2026-09-19 – 2026-10-22 (34 d) |
| Amazon Shopping | 4.8★ | 8.5M | 1.99★ | 300 | 64% | 2026-07-28 – 2026-10-22 (87 d) |
Complaint themes side by side
Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.
| Theme | Best Buy | Amazon Shopping |
|---|---|---|
| Bugs | 26% (66) | 32% (95) |
| Crashes / freezes | 8% (19) | 3% (9) |
| Performance | 13% (33) | 6% (19) |
| UX / design | 10% (25) | 19% (58) |
| Pricing / subscription | 9% (23) | 27% (81) |
| Ads | 1% (3) | 1% (4) |
| Feature requests | 8% (20) | 24% (72) |
Verdict: which one has fewer problems?
Across the latest 550 App Store reviews we collected, Best Buy has the lowest share of reviews with a complaint (38%) and Amazon Shopping the highest (64%). The biggest single difference is in pricing and subscription complaints: 27% of Amazon Shopping reviews mention them, vs 9% for Best Buy. Each app's own biggest complaint theme: Best Buy, bugs (66 reviews); Amazon Shopping, bugs (95 reviews). Average star rating in the samples ranges from 1.99★ (Amazon Shopping) to 3.3★ (Best Buy). Time span of each sample: Best Buy 34 days (2026-09-19 to 2026-10-22); Amazon Shopping 87 days (2026-07-28 to 2026-10-22). The samples cover comparable periods, so the comparison is reasonably like-for-like.
- Fewer bug problems: Best Buy, 26% of its reviews vs 32% for Amazon Shopping.
- Fewer crash and freeze problems: Amazon Shopping, 3% of its reviews vs 8% for Best Buy.
- Fewer performance (slowness, battery, storage) problems: Amazon Shopping, 6% of its reviews vs 13% for Best Buy.
- Fewer UX / design problems: Best Buy, 10% of its reviews vs 19% for Amazon Shopping.
- Fewer pricing and subscription problems: Best Buy, 9% of its reviews vs 27% for Amazon Shopping.
- Ad complaints: roughly tied (Best Buy 1%, Amazon Shopping 1% of reviews).
- Fewest feature requests: Best Buy, 8% of its reviews vs 24% for Amazon Shopping.
Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.
Top 3 specific issues for each app
Best Buy
- Speed up loading (20 reviews, severity 2.3/3)
- Fix login / account access (16 reviews, severity 2.7/3)
- Soften the redesign backlash (14 reviews, severity 2.3/3)
Biggest theme: bugs. Free PDF
Amazon Shopping
- Answer support requests (65 reviews, severity 2.3/3)
- Simplify navigation (33 reviews, severity 2.0/3)
- Ship the most requested feature (37 reviews, severity 1.7/3)
Biggest theme: bugs. Free PDF
FAQ
Which has fewer problems overall: Best Buy or Amazon Shopping?
In the most recent App Store reviews we analysed, Best Buy had the lowest share of reviews with a complaint (38% of 250) and Amazon Shopping the highest (64% of 300). Best Buy: 96 of 250; Amazon Shopping: 191 of 300.
Which has fewer bug complaints: Best Buy or Amazon Shopping?
Best Buy. Best Buy: 66 of 250 recent reviews (26%); Amazon Shopping: 95 of 300 recent reviews (32%).
Which has fewer crash and freeze complaints: Best Buy or Amazon Shopping?
Amazon Shopping. Best Buy: 19 of 250 recent reviews (8%); Amazon Shopping: 9 of 300 recent reviews (3%).
Which has fewer pricing and subscription complaints: Best Buy or Amazon Shopping?
Best Buy. Best Buy: 23 of 250 recent reviews (9%); Amazon Shopping: 81 of 300 recent reviews (27%).
Which has fewer ad complaints: Best Buy or Amazon Shopping?
In our samples they are roughly tied: Best Buy: 3 of 250 recent reviews (1%); Amazon Shopping: 4 of 300 recent reviews (1%).
Which is rated higher on the App Store: Best Buy or Amazon Shopping?
All-time US App Store ratings: Best Buy 4.9★ from 1.8M ratings; Amazon Shopping 4.8★ from 8.5M ratings. Best Buy is highest, but all-time ratings move slowly; the recent-review samples above show current problems.
How recent is this Best Buy vs Amazon Shopping data?
Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): Best Buy: 250 reviews over 34 days (2026-09-19 to 2026-10-22); Amazon Shopping: 300 reviews over 87 days (2026-07-28 to 2026-10-22). It is a snapshot of current problems, not all-time quality.
What is the most common complaint about Best Buy and Amazon Shopping?
Best Buy: bugs (66 of 250 reviews), top-ranked fix: “speed up loading”; Amazon Shopping: bugs (95 of 300 reviews), top-ranked fix: “answer support requests”.
Full reports
- Best Buy reviews: top complaints and what users want fixed
- Amazon Shopping reviews: top complaints and what users want fixed
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