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Match app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Match Dating App: Chat & Meet (Dating, by Match Group Americas, LLC) from 3 storefronts, dated 2020-12-08 to 2026-10-22. Average rating in this sample: 1.45★. Its all-time US App Store rating is 3.9★ from 243K ratings. 215 reviews contained a complaint; the biggest theme was pricing / subscription (67%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 145 | 67% | 2.5 |
| Bugs | 81 | 38% | 2.5 |
| Feature requests | 62 | 29% | 2.4 |
| UX / design | 26 | 12% | 2.3 |
| Crashes / freezes | 4 | 2% | 2.6 |
| Ads | 3 | 1% | 2.2 |
| Performance | 2 | 1% | 2.2 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Improve content quality: 105 complaining reviews, avg severity 2.4/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Maybe this could of been a good site. But after hours of useage I have been scammed (attempted) several time already - and I had made the mistake of buying a premium subscription.” (1★, v21.07.00, AU) - Justify or adjust the price: 87 complaining reviews, avg severity 2.5/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Absolutely worthless! Waste of my money, I’d of canceled it sooner if I could’ve not had to pay for the last two months of my subscription. Haven’t met anyone or even gotten a phone number either” (1★, v26.17.01, US) - Answer support requests: 57 complaining reviews, avg severity 2.7/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Honestly, the worst dating site I’ve ever encountered. There’s lots of scammers, fake profiles, inappropriate photos and more. They approve stupid photos like the top of a head or a chin. I was fortunate to get a refund through the Apple app. Match’s customer…” (1★, v21.16.00, AU) - Fix login / account access: 48 complaining reviews, avg severity 2.8/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Created an account, unable to logon, or reset my password. It has my correct email yet it never sends the reset. I typically avoid these dating apps as they are full of lonely rejected, passed over women, mostly nut jobs, old divorcees, ugly, and/or fat wom…” (1★, v26.16.00, US) - Ease paywall pressure: 36 complaining reviews, avg severity 2.5/3. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“Accessibility is hidden behind a paywall- you can’t even see the profile of someone who has liked you. I keep adjusting my search parameters and get no potential matches. They feature standout profiles but in order to interact with them- you guessed it- it nee…” (1★, v26.17.01, CA) - Make trials and renewals transparent: 16 complaining reviews, avg severity 2.6/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“This app has a lot of scams, and that’s not even the worst part. I canceled my membership through my Apple account subscriptions, but I was still charged. Apparently, you also have to cancel through your Match.com account, even if you originally subscribed thr…” (1★, v26.17.01, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.18.00 | 6 | 1.7 | 50% |
| 26.17.01 | 101 | 1.5 | 69% |
| 26.17.00 | 3 | 1.7 | 100% |
| 26.16.00 | 54 | 1.6 | 69% |
| 26.15.00 | 5 | 1.6 | 100% |
| 26.14.00 | 7 | 1.0 | 57% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Match?
In 300 recent App Store reviews (2020-12-08 to 2026-10-22), the most common complaint theme was pricing / subscription (67% of complaining reviews), and the top specific issue was “improve content quality” (105 reviews).
How many Match reviews are negative?
215 of 300 recent reviews (72%) contained a complaint. Average rating in this sample: 1.45★. Its all-time US App Store rating is 3.9★ from 243K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Match Group Americas, LLC.
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