Proton Pass vs 1Password: which app has fewer problems?
We compared 500 recent App Store reviews of Proton Pass and 300 recent App Store reviews of 1Password, each classified by AI into 7 complaint themes (latest review 2026-10-22). Proton Pass has fewer complaints overall: 33% of its recent reviews contain a complaint, vs 61% for 1Password.
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Ratings at a glance
| App | All-time US rating | Ratings | Avg in our sample | Reviews analysed | Reviews with a complaint | Sample dates |
|---|---|---|---|---|---|---|
| Proton Pass | 4.8★ | 9k | 3.88★ | 500 | 33% | 2024-08-28 – 2026-10-22 (786 d) |
| 1Password | 4.7★ | 44k | 2.72★ | 300 | 61% | 2023-02-23 – 2026-10-22 (1338 d) |
Complaint themes side by side
| Theme | Proton Pass | 1Password |
|---|---|---|
| Bugs | 26% (128) | 37% (111) |
| Crashes / freezes | 4% (20) | 4% (13) |
| Performance | 3% (13) | 5% (16) |
| UX / design | 7% (33) | 19% (58) |
| Pricing / subscription | 7% (34) | 25% (76) |
| Feature requests | 20% (98) | 16% (48) |
Verdict: which one has fewer problems?
Across the latest 800 App Store reviews we collected, Proton Pass has the lower share of reviews with a complaint (33%) and 1Password the higher (61%). The biggest single difference is in pricing and subscription complaints: 25% of 1Password reviews mention them, vs 7% for Proton Pass. Each app's own biggest complaint theme: Proton Pass, bugs (128 reviews); 1Password, bugs (111 reviews). Average star rating in the samples: 3.88★ (Proton Pass) vs 2.72★ (1Password). Time span of each sample: Proton Pass 786 days (2024-08-28 to 2026-10-22); 1Password 1338 days (2023-02-23 to 2026-10-22). The samples cover comparable periods, so the comparison is reasonably like-for-like.
- Fewer bug problems: Proton Pass, 26% of its reviews vs 37% for 1Password.
- Crash and freeze complaints: roughly tied (Proton Pass 4%, 1Password 4% of reviews).
- Performance (slowness, battery, storage) complaints: roughly tied (Proton Pass 3%, 1Password 5% of reviews).
- Fewer UX / design problems: Proton Pass, 7% of its reviews vs 19% for 1Password.
- Fewer pricing and subscription problems: Proton Pass, 7% of its reviews vs 25% for 1Password.
- Fewest feature requests: 1Password, 16% of its reviews vs 20% for Proton Pass.
Top 3 specific issues for each app
Proton Pass
- Fix login / account access (67 reviews, severity 2.4/3)
- Stop data / progress loss (33 reviews, severity 2.5/3)
- Ship the most requested feature (30 reviews, severity 1.9/3)
1Password
- Justify or adjust the price (56 reviews, severity 2.5/3)
- Fix login / account access (56 reviews, severity 2.5/3)
- Soften the redesign backlash (55 reviews, severity 2.4/3)
FAQ
Which has fewer problems overall: Proton Pass or 1Password?
In the most recent App Store reviews we analysed, Proton Pass had the lower share of reviews with a complaint (33% of 500) and 1Password the higher (61% of 300).
Which has fewer bug complaints: Proton Pass or 1Password?
Proton Pass. Proton Pass: 128 of 500 recent reviews (26%); 1Password: 111 of 300 recent reviews (37%).
Which has fewer crash and freeze complaints: Proton Pass or 1Password?
In our samples they are roughly tied: Proton Pass: 20 of 500 recent reviews (4%); 1Password: 13 of 300 recent reviews (4%).
Which has fewer pricing and subscription complaints: Proton Pass or 1Password?
Proton Pass. Proton Pass: 34 of 500 recent reviews (7%); 1Password: 76 of 300 recent reviews (25%).
Which is rated higher on the App Store: Proton Pass or 1Password?
All-time US App Store ratings: Proton Pass 4.8★ from 9k ratings; 1Password 4.7★ from 44k ratings. Proton Pass is higher, but all-time ratings move slowly; the recent-review samples above show current problems.
What is the most common complaint about Proton Pass and 1Password?
Proton Pass: bugs (128 of 500 reviews), top-ranked fix: “fix login / account access”; 1Password: bugs (111 of 300 reviews), top-ranked fix: “justify or adjust the price”.
Full reports
- Proton Pass reviews: top complaints and what users want fixed
- 1Password reviews: top complaints and what users want fixed
More comparisons
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