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Walgreens app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Walgreens (Pharmacy, by Walgreen Co.) from 1 storefronts, dated 2026-10-09 to 2026-10-22. Average rating in this sample: 3.37★. Its all-time US App Store rating is 4.8★ from 7.3M ratings. 91 reviews contained a complaint; the biggest theme was bugs (56%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 51 | 56% | 2.1 |
| Performance | 26 | 29% | 2.1 |
| Feature requests | 25 | 27% | 1.9 |
| UX / design | 18 | 20% | 2.0 |
| Pricing / subscription | 14 | 15% | 1.9 |
| Crashes / freezes | 5 | 5% | 2.9 |
| Ads | 1 | 1% | 1.8 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 29 complaining reviews, avg severity 2.0/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I don’t I know. I just hate them. Perhaps more than one pharmacy tech would help. Grossly under staffed, and lord knows don’t go and get in line at 1:25. If you have to wait 5 minutes, they say nothing and close the window in your face. Now, everyone des…” (1★, v117.1, US) - Fix notifications: 14 complaining reviews, avg severity 2.0/3. What to do: Check notification delivery and let users control frequency in settings.
“Too many notifications and pushes to get vaccinated.” (2★, v117.1, US) - Improve content quality: 13 complaining reviews, avg severity 2.0/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“I truly appreciate being able to manage prescriptions through a phone app however I have had incorrect or inaccurate data messaged to me with no easy way to send back an inquiry or correction. I’d like the conversation to be more comment form rather than just…” (4★, v117.1, US) - Stop data / progress loss: 8 complaining reviews, avg severity 2.4/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I had everything in my cart. Tried to add jello it FINALLY added the jello after service issues like a hundred times, but SURPRISE it DELETED everything else in my cart….” (2★, v117.1, US) - Soften the redesign backlash: 8 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“I have no clue what happened to Walgreens app and website but someone needs fired!!! We left Walgreens for about a year because our was NEVER open! They for some reason cannot keep staff at a Walgreens in the fastest grown County in Ohio! One day you go and th…” (1★, v117.1, US) - Speed up loading: 7 complaining reviews, avg severity 2.2/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“I don’t really like the app forced to use it. It glitches all the time and it’s pretty bad. I wouldn’t recommend it.” (2★, v117.1, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 117.1 | 300 | 3.4 | 30% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Walgreens?
In 300 recent App Store reviews (2026-10-09 to 2026-10-22), the most common complaint theme was bugs (56% of complaining reviews), and the top specific issue was “answer support requests” (29 reviews).
How many Walgreens reviews are negative?
91 of 300 recent reviews (30%) contained a complaint. Average rating in this sample: 3.37★. Its all-time US App Store rating is 4.8★ from 7.3M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Walgreen Co..
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