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Crypto.com app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Crypto.com: Trade Every Market (Crypto, by Crypto.com) from 12 storefronts, dated 2026-08-20 to 2026-10-21. Average rating in this sample: 2.84★. Its all-time US App Store rating is 4.7★ from 336K ratings. 136 reviews contained a complaint; the biggest theme was bugs (57%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 78 | 57% | 2.4 |
| Pricing / subscription | 54 | 40% | 2.4 |
| Performance | 23 | 17% | 2.4 |
| Feature requests | 22 | 16% | 2.0 |
| UX / design | 20 | 15% | 2.1 |
| Crashes / freezes | 4 | 3% | 2.9 |
| Ads | 1 | 1% | 2.0 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 66 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Smooth app, very convenient, honestly want to love it but customer service is horrible. Rarely get the help you need, the card will randomly stop processing payments and been trying to get someone help tax documents since link send you doesn’t work and over h…” (1★, v3.242, US) - Fix login / account access: 31 complaining reviews, avg severity 2.6/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Used app for years. This update meant my account didn’t work. Wouldn’t send verification emails. Couldn’t speak to a human because I could t verify. I’m currently 4 hours in trying to get this solved. Been ‘escalated’ twice now. No response for 30 minutes. Abs…” (1★, v3.239.10, GB) - Justify or adjust the price: 24 complaining reviews, avg severity 2.4/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“The most scammers legally approved. Price up , sell price for users is going down. You buy low price, wanna sell , but you will be in minus even cause they stupid rate and plus this rate below market price for 5k different and plus below market compare to Bybi…” (1★, v3.242, NL) - Soften the redesign backlash: 19 complaining reviews, avg severity 1.9/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The interface to the app is moving in the wrong direction. It has become more difficult to navigate and it’s more difficult to understand the total value of combined holdings of blockchain assets. Consider going back to previous designs from 6 months to a year…” (4★, v3.242, US) - Simplify navigation: 10 complaining reviews, avg severity 2.3/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Cluttered, complex, easy to buy, impossible to cash out.” (1★, v3.242, US) - Ship the most requested feature: 11 complaining reviews, avg severity 1.6/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I miss how it was before the last couple updates.. we had several options in the prediction market. Now it limits users to just one option which makes it harder to make profit. It should go back to how it was” (2★, v3.242.11, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 3.242.11 | 28 | 3.0 | 43% |
| 3.242.10 | 40 | 2.9 | 45% |
| 3.242 | 61 | 2.6 | 57% |
| 3.241.10 | 29 | 2.8 | 45% |
| 3.241 | 59 | 3.3 | 41% |
| 3.240 | 54 | 2.6 | 41% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Crypto.com?
In 300 recent App Store reviews (2026-08-20 to 2026-10-21), the most common complaint theme was bugs (57% of complaining reviews), and the top specific issue was “answer support requests” (66 reviews).
How many Crypto.com reviews are negative?
136 of 300 recent reviews (45%) contained a complaint. Average rating in this sample: 2.84★. Its all-time US App Store rating is 4.7★ from 336K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 21 October 2026. We have no relationship with Crypto.com.
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