Zepto reviews: what App Store users complain about

We read the 300 most recent App Store reviews of Zepto: Groceries in minutes (by KIRANAKART TECHNOLOGIES PRIVATE LIMITED) from 4 storefronts, dated 30 September 2026 to 22 October 2026. Average rating in this sample: 1.94★. All-time App Store rating: 4.7★ from 1.1M ratings. 232 reviews (77%) gave 1–3 stars.

Star ratings in this sample

Rating by month

What 1–3★ reviews mention

232 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.

A review can mention several themes.

Most-mentioned issues

1. Answer support requests: 78 of 232 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
   “I’ve used Zepto several times, but my recent experience was disappointing. A few items were missing from my order. The delivery partner initially acknowledged the issue and said he would bring the missing items, and he answered my calls a couple of times. However, he later stoppe…” (1★, v26.9.5, 2026-10-02, IN)
2. Make trials and renewals transparent: 58 of 232 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
   “Absolutely worst experience with Zepto. I placed an order and waited for more than 3 to 4 hours, but nothing was delivered. Shockingly, the app marked the order as "Delivered" on its own. When I tried calling the delivery partner, his phone was switched off. There is zero human…” (1★, v26.10.1, 2026-10-05, US)
3. Improve content quality: 19 of 232 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
   “Sometimes They deliver wrong items , sometimes the items are missing and unlike other app we were not able to talk or chat with them unless the issuess are related to what they put below in the question and answer . Today I place and order and they place wrong items + missing ite…” (1★, v26.10.3, 2026-10-20, US)
4. Fix login / account access: 11 of 232 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
   “I ordered a toy bulldozer for my kids, and it arrived damaged and completely unusable. When I reached out to Zepto support expecting a quick replacement or refund, their team offered zero help and completely washed their hands of the issue. Leaving customers stuck with broken ite…” (1★, v26.9.5, 2026-10-01, IN)
5. Fix in-use crashes and freezes: 6 of 232 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
   “I almost wasted two hours because of this. After placing my order, the delivery status got stuck for around 50minutes, even though it showed only 4 minutes remaining. I kept raising complaints, but I couldn’t even speak to an agent. I eventually had to cancel the order and place…” (1★, v26.10.1, 2026-10-07, CA)
6. Ship the most requested feature: 3 of 232 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
   “I hope I would have the option to rate less than 1 start. It show 10 min but it takes its own sweet time to deliver in my case it was more than 1 hour. Additionally there is no option to connect with an agent and talking to bot is just increasing your frustration. Hence, please s…” (1★, v26.10.1, 2026-10-06, IN)

Rating by app version

Versions with fewer than 5 reviews in the sample are left out.

App Store vs Google Play

Method and limits

Reviews were collected once from Apple's public customer-reviews feed (most recent first; India storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 4 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with KIRANAKART TECHNOLOGIES PRIVATE LIMITED or Apple.

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FAQ

What do Zepto users complain about most?

In 232 English-language 1–3★ App Store reviews from 2026-09-30 to 2026-10-22, the most-mentioned theme was pricing / subscription (37%) and the most-mentioned issue was “answer support requests” (78 reviews).

How many Zepto App Store reviews are negative?

232 of 300 recent reviews (77%) gave 1–3 stars. Average rating in this sample: 1.94★.