AJIO reviews: what App Store users complain about
We read the 300 most recent App Store reviews of AJIO Online Shopping App (by Reliance Retail Limited) from 2 storefronts, dated 8 July 2026 to 22 October 2026. Average rating in this sample: 2.14★. All-time App Store rating: 4.7★ from 510k ratings. 219 reviews (73%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 75 | 25% |
| 4★ | 6 | 2% |
| 3★ | 6 | 2% |
| 2★ | 13 | 4% |
| 1★ | 200 | 67% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 74 | 2.46★ | 65% |
| September 2026 | 75 | 1.81★ | 81% |
| August 2026 | 79 | 2.09★ | 75% |
| July 2026 | 72 | 2.22★ | 71% |
What 1–3★ reviews mention
219 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 91 | 42% |
| Bugs | 73 | 33% |
| Performance | 21 | 10% |
| Feature requests | 13 | 6% |
| UX / design | 7 | 3% |
| Crashes / freezes | 6 | 3% |
| Ads | 1 | 0% |
A review can mention several themes.
Most-mentioned issues
- Make trials and renewals transparent: 69 of 219 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“From 16th of July 2026. I have ordered 4 products of good amt but every time it gets cancelled automatically and you have to register for refund. My mistake was I trusted this fake app and brought Gift cards from Credpay of worth 2000 and now I am stuck in a loop of buying and wa…” (1★, v9.47.0, 2026-08-05, IN) - Answer support requests: 49 of 219 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“They fail to deliver products on time and don’t even bother to inform customers when an order is delayed. The online chat support is useless, as you only get robotic responses without any proper resolution. There is no customer care number to call for assistance. In short, custo…” (1★, v9.49.2, 2026-10-22, IN) - Improve content quality: 28 of 219 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Terrible customer service and completely unhelpful return/missing item policy. If you order multiple items together, the system marks the entire package as "delivered," even though items are frequently missing or completely wrong. When you raise a complaint, Ajio hides behind aut…” (1★, v9.48.0, 2026-09-03, US) - Speed up loading: 21 of 219 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“image loading takes too much time in faster network its so frustrating to wait others apps like meesho myntra don’t have this” (1★, v9.49.2, 2026-10-10, IN) - Fix login / account access: 14 of 219 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The app is not working in iphone 17 i try to login , and it keep on loading and never goes to OTP page” (1★, v9.49.2, 2026-10-13, IN) - Stop data / progress loss: 6 of 219 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I ordered 1 half blue jacket they send me completely different product when I put for return request they cancel my return request. I called 3 time to customer care every time they say I can’t do anything. I post website pic and pic of jacket which I got a blind person can see di…” (1★, v9.47.0, 2026-07-29, IN)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 9.49.2 | 54 | 2.39★ | 67% |
| 9.49.1 | 46 | 2.11★ | 74% |
| 9.49.0 | 36 | 1.97★ | 78% |
| 9.48.0 | 79 | 2.05★ | 75% |
| 9.47.0 | 85 | 2.16★ | 73% |
Versions with fewer than 5 reviews in the sample are left out.
Is AJIO your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; India storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 2 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Reliance Retail Limited or Apple.
More popular app reports
- Blinkit reviews (39% of 300 recent App Store reviews at 1–3★)
- Flipkart reviews (47% of 300 recent App Store reviews at 1–3★)
- Meesho reviews (25% of 300 recent App Store reviews at 1–3★)
- Nykaa reviews (95% of 300 recent App Store reviews at 1–3★)
- Swiggy reviews (82% of 300 recent App Store reviews at 1–3★)
- Zepto reviews (77% of 300 recent App Store reviews at 1–3★)
- Air Canada reviews (57% of 300 recent App Store reviews at 1–3★)
- Dunnes Stores reviews (37% of 300 recent App Store reviews at 1–3★)
Canada, Australia, India & Ireland apps · UK & European apps · More popular US apps · All app complaint reports
FAQ
What do AJIO users complain about most?
In 219 English-language 1–3★ App Store reviews from 2026-07-08 to 2026-10-22, the most-mentioned theme was pricing / subscription (42%) and the most-mentioned issue was “make trials and renewals transparent” (69 reviews).
How many AJIO App Store reviews are negative?
219 of 300 recent reviews (73%) gave 1–3 stars. Average rating in this sample: 2.14★.