Zepto on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of Zepto: Groceries in minutes (by Zepto Marketplace Private Limited) from 1 store locales, dated 21 October 2026 to 23 October 2026. Average rating in this sample: 3.43★. All-time Google Play rating: 4.7★ from 5.0M ratings. 118 reviews (39%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 167 | 56% |
| 4★ | 15 | 5% |
| 3★ | 5 | 2% |
| 2★ | 6 | 2% |
| 1★ | 107 | 36% |
What 1–3★ reviews mention
118 English-language 1–3★ reviews in the sample (India store, English), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 42 | 36% |
| Bugs | 20 | 17% |
| Feature requests | 10 | 8% |
| Crashes / freezes | 2 | 2% |
| Performance | 2 | 2% |
| UX / design | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 28 of 118 1–3★ reviews. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“I have ordered earphones and one side of it is not working . so I reached help and support, but they said it's working at first. how could it's not working within 5 minutes of delivery. I have even mailed them but there is no response . no human interaction only AI chatbot replys…” (1★, v26.10.2, 2026-10-22, IN) - Make trials and renewals transparent: 26 of 118 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I've done the payment and it also deducted from my account but the parcel got cancelled but I've didn't get the refund they are scammer scamming everyone” (1★, v26.10.2, 2026-10-23, IN) - Fix login / account access: 8 of 118 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“pathetic service, ordered bunch of items out of which one item was missed which i notified them within a minute but they were rude, i even showed them the package in which it came which didnt have any space for missing item (big packet), then also they were saying they delivered…” (1★, v26.10.2, 2026-10-21, IN) - Improve content quality: 5 of 118 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“I ordered a light for ₹1,372 but received a wrong and damaged product with an MRP of just ₹480. Despite reporting it immediately, it has been over 32 days and my refund is still pending. No proper customer support or contact number to resolve the issue. Unlike Blinkit, which offe…” (1★, v26.10.2, 2026-10-23, IN) - Stop data / progress loss: 3 of 118 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“⭐ Very Poor Customer Service! We have been Zepto customers for a long time, but this experience has been extremely disappointing. The grocery items delivered were of very poor quality. Despite multiple emails and follow-ups, I received only a ticket number and no proper response…” (1★, v?, 2026-10-23, IN) - Ship the most requested feature: 3 of 118 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Worst application, placed an order at 11:30 pm, they said they will deliver it within 12pm-1pm then delayed it by 15 minutes, no worries, and then they cancelled it at 1:30 pm, saying they apologise for the "bad experience" but the seller couldn't fulfill it. What the heck are we…” (1★, v26.10.2, 2026-10-21, IN)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.10.3 | 24 | 3.58★ | 38% |
| 26.10.2 | 207 | 3.76★ | 30% |
| 26.10.1 | 7 | 3.29★ | 43% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-09-30 – 2026-10-22 | 2026-10-21 – 2026-10-23 |
| Avg stars in sample | 1.94★ | 3.43★ |
| 1–3★ share | 77% | 39% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest English reviews from the India store, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Zepto Marketplace Private Limited or Google.
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FAQ
What do Zepto users complain about most?
In 118 English-language 1–3★ Google Play reviews from 2026-10-21 to 2026-10-23, the most-mentioned theme was pricing / subscription (36%) and the most-mentioned issue was “answer support requests” (28 reviews).
How many Zepto Google Play reviews are negative?
118 of 300 recent reviews (39%) gave 1–3 stars. Average rating in this sample: 3.43★.