Nykaa reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Nykaa – Makeup/Beauty Shopping (by FSN E-COMMERCE VENTURES PRIVATE LIMITED) from 6 storefronts, dated 28 July 2026 to 22 October 2026. Average rating in this sample: 1.28★. All-time App Store rating: 4.4★ from 148k ratings. 285 reviews (95%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 12 | 4% |
| 4★ | 3 | 1% |
| 3★ | 5 | 2% |
| 2★ | 16 | 5% |
| 1★ | 264 | 88% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 80 | 1.16★ | 98% |
| September 2026 | 78 | 1.44★ | 90% |
| August 2026 | 120 | 1.23★ | 98% |
| July 2026 | 22 | 1.41★ | 91% |
What 1–3★ reviews mention
285 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 108 | 38% |
| Bugs | 86 | 30% |
| Feature requests | 25 | 9% |
| Ads | 6 | 2% |
| Performance | 5 | 2% |
| Crashes / freezes | 4 | 1% |
| UX / design | 2 | 1% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 115 of 285 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Very disappointing experience. My order is showing as delivered, but I did not receive all the items. Only the free gift was delivered, while the serum and roll-on were missing. I tried contacting customer support through mail, chat, and calls, but received no response. Poor cust…” (1★, v5.2.3, 2026-07-28, IN) - Make trials and renewals transparent: 77 of 285 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I paid for a few things ended up waiting five days. The delivery date kept postponing. Parcel delivery attempt was never made. I called and raised complaint in nykaa and requested cancellation, but it never got cancelled. Then I messaged in support. The response was shocking, I a…” (1★, v5.2.3, 2026-07-31, IN) - Improve content quality: 20 of 285 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Absolutely pathetic customer service and the WORST return and replacement experience. This is the second time I've faced this issue. I ordered the wrong concealer shade, and even though the product is completely unused, they refused to accept the return just because the packaging…” (1★, v5.3.2, 2026-10-19, IN) - Fix login / account access: 17 of 285 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I’m using this one Nykaa account for ages now and i am a privee platinum member. My registered number got stolen a while ago and I filed police complaint and all and that number got transferred to someone else, now i have a new number, but according to Nykaa customer care, i cann…” (1★, v5.2.5, 2026-08-24, IN) - Reduce ad frequency and length: 6 of 285 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“The “Nykaa Now” express delivery is honestly quite disappointing. It claims to deliver orders within 30 minutes, but my order did not arrive within the promised time. If the service advertises 30-minute delivery, they should either meet that timeline or provide a more accurate es…” (1★, v5.2.5, 2026-08-24, IN) - Ship the most requested feature: 6 of 285 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“2 more different items which i didnt booked now not able to cancel the order because there’s is no option to cancel very disrespect” (1★, v5.3.2, 2026-10-17, IN)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 5.3.2 | 45 | 1.20★ | 98% |
| 5.3.1 | 29 | 1.00★ | 100% |
| 5.3.0 | 7 | 1.57★ | 86% |
| 5.2.9 | 31 | 1.42★ | 90% |
| 5.2.8 | 19 | 1.00★ | 100% |
| 5.2.7 | 23 | 1.74★ | 83% |
Versions with fewer than 5 reviews in the sample are left out.
Is Nykaa your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; India storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 6 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with FSN E-COMMERCE VENTURES PRIVATE LIMITED or Apple.
More popular app reports
- AJIO reviews (73% of 300 recent App Store reviews at 1–3★)
- Blinkit reviews (39% of 300 recent App Store reviews at 1–3★)
- Flipkart reviews (47% of 300 recent App Store reviews at 1–3★)
- Meesho reviews (25% of 300 recent App Store reviews at 1–3★)
- Swiggy reviews (82% of 300 recent App Store reviews at 1–3★)
- Zepto reviews (77% of 300 recent App Store reviews at 1–3★)
- SkipTheDishes reviews (72% of 300 recent App Store reviews at 1–3★)
- Fido My Account reviews (92% of 300 recent App Store reviews at 1–3★)
Canada, Australia, India & Ireland apps · UK & European apps · More popular US apps · All app complaint reports
FAQ
What do Nykaa users complain about most?
In 285 English-language 1–3★ App Store reviews from 2026-07-28 to 2026-10-22, the most-mentioned theme was pricing / subscription (38%) and the most-mentioned issue was “answer support requests” (115 reviews).
How many Nykaa App Store reviews are negative?
285 of 300 recent reviews (95%) gave 1–3 stars. Average rating in this sample: 1.28★.