Paytm reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Paytm: Secure UPI Payments (by PayTM Mobile Solutions Private Limited) from 5 storefronts, dated 23 September 2026 to 22 October 2026. Average rating in this sample: 4.29★. All-time App Store rating: 4.7★ from 2.7M ratings. 55 reviews (18%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 238 | 79% |
| 4★ | 7 | 2% |
| 3★ | 6 | 2% |
| 2★ | 3 | 1% |
| 1★ | 46 | 15% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 231 | 4.35★ | 17% |
| September 2026 | 69 | 4.10★ | 23% |
What 1–3★ reviews mention
55 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 22 | 40% |
| Pricing / subscription | 10 | 18% |
| Crashes / freezes | 6 | 11% |
| UX / design | 2 | 4% |
| Ads | 2 | 4% |
| Feature requests | 1 | 2% |
| Performance | 1 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 16 of 55 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“All of a sudden automatically I was logged out. When I am trying to login again with my mobile number continuous error coming of verification failed… Please call me to guide me accordingly.” (1★, v10.86.0, 2026-10-14, IN) - Answer support requests: 13 of 55 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Very disappointing experience. My bus booking was cancelled, but the refund still hasn’t been credited. The worst part is the customer support—just a chatbot with no proper way to connect with a real representative. Customers deserve a clear and accessible way to resolve payment…” (1★, v10.85.6, 2026-09-24, IN) - Fix in-use crashes and freezes: 5 of 55 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“"Paytm is a complete fraud! My payment has been stuck for the last 4 to 5 years, and they haven't cleared it yet. There is no physical office, no branch available anywhere, and none of their contact numbers work or get answered. Absolutely terrible service and zero support” (1★, v10.85.6, 2026-09-29, IN) - Make trials and renewals transparent: 3 of 55 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I try to take a loan through this app for process fee it take 199 rs for and at final they say no loan offer right now and the amount is not refundable” (1★, v10.86.2, 2026-10-20, IN)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 10.86.2 | 71 | 4.55★ | 11% |
| 10.86.0 | 105 | 4.26★ | 19% |
| 10.85.8 | 12 | 3.83★ | 33% |
| 10.85.7 | 54 | 4.39★ | 17% |
| 10.85.6 | 57 | 4.04★ | 25% |
Versions with fewer than 5 reviews in the sample are left out.
Is Paytm your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; India storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 5 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with PayTM Mobile Solutions Private Limited or Apple.
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FAQ
What do Paytm users complain about most?
In 55 English-language 1–3★ App Store reviews from 2026-09-23 to 2026-10-22, the most-mentioned theme was bugs (40%) and the most-mentioned issue was “fix login / account access” (16 reviews).
How many Paytm App Store reviews are negative?
55 of 300 recent reviews (18%) gave 1–3 stars. Average rating in this sample: 4.29★.