Woolworths reviews: what App Store users complain about

We read the 300 most recent App Store reviews of Woolworths (by Woolworths Group Limited) from 1 storefronts, dated 16 November 2025 to 22 October 2026. Average rating in this sample: 2.29★. All-time App Store rating: 4.6★ from 120k ratings. 223 reviews (74%) gave 1–3 stars.

Star ratings in this sample

Rating by month

What 1–3★ reviews mention

223 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.

A review can mention several themes.

Most-mentioned issues

1. Fix login / account access: 24 of 223 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
   “It won’t let me login. I tap sms and I get nothing. I tap phone and I get nothing. I even changed my password and I got the email for that. I don’t have time for this. I’m really sick and want some groceries delivered desperately but that isn’t happening.” (1★, v26.16.0, 2026-08-25, AU)
2. Speed up loading: 16 of 223 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
   “Old app was fine - ios26 updated and now it takes forever to load or it freezes - by the time it loads I have finished shopping. I have deleted and reinstalled still with same freezing slow loading issue.” (1★, v26.14.0, 2026-07-19, AU)
3. Fix in-use crashes and freezes: 14 of 223 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
   “I love it but the WW app crashes whenever I try the find location feature. The app is supposed to direct me to a product’s location in the aisle, this side that side, near the middle or towards the other end, etc. Instead, a view of the aisle briefly appears then disappears and…” (1★, v25.21.0, 2025-11-17, AU)
4. Answer support requests: 13 of 223 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
   “This app does not work with Woolworths gift cards as the payment. Every time I try to use Woolworths gift cards to pay online, it either does not accept the gift cards or it takes some of the money from the gift card, then charges more onto my credit card than I am expecting it…” (1★, v26.8.0, 2026-04-28, AU)
5. Fix features broken by the latest update: 12 of 223 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
   “Have deleted, reinstalled, cleaned cache and app and rewards app both keep saying server error. I reported this last time and did everything i have been told and not working. When i googled about this it appears lots of people are having this issue. I had to actually log into t…” (1★, v26.16.0, 2026-08-16, AU)
6. Stop data / progress loss: 11 of 223 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
   “I have not been able to use this app for like a year now. I’ve deleted and reinstalled the app several times and every time I log in and then it has a screen that says it’s detected unusual activity and I can’t use it. For. Over. A. Year. Now.” (1★, v26.12.0, 2026-06-19, AU)

Rating by app version

Versions with fewer than 5 reviews in the sample are left out.

App Store vs Google Play

Method and limits

Reviews were collected once from Apple's public customer-reviews feed (most recent first; Australia storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Woolworths Group Limited or Apple.

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FAQ

What do Woolworths users complain about most?

In 223 English-language 1–3★ App Store reviews from 2025-11-16 to 2026-10-22, the most-mentioned theme was bugs (40%) and the most-mentioned issue was “fix login / account access” (24 reviews).

How many Woolworths App Store reviews are negative?

223 of 300 recent reviews (74%) gave 1–3 stars. Average rating in this sample: 2.29★.