My Optus reviews: what App Store users complain about
We read the 300 most recent App Store reviews of My Optus (by Optus Mobile) from 3 storefronts, dated 28 February 2025 to 19 October 2026. Average rating in this sample: 2.19★. All-time App Store rating: 4.6★ from 276k ratings. 223 reviews (74%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 67 | 22% |
| 4★ | 10 | 3% |
| 3★ | 17 | 6% |
| 2★ | 25 | 8% |
| 1★ | 181 | 60% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 8 | 2.50★ | 62% |
| September 2026 | 17 | 2.29★ | 76% |
| August 2026 | 16 | 2.00★ | 81% |
| July 2026 | 15 | 2.53★ | 67% |
| June 2026 | 14 | 2.07★ | 71% |
| May 2026 | 18 | 3.06★ | 56% |
What 1–3★ reviews mention
223 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 90 | 40% |
| Pricing / subscription | 64 | 29% |
| Performance | 24 | 11% |
| Crashes / freezes | 14 | 6% |
| Feature requests | 12 | 5% |
| UX / design | 12 | 5% |
| Ads | 4 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 53 of 223 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Ordered a new phone through Optus, it’s been over a week with no updates, after logging into my “account”, which gets stuck at asking which service to manage because the esim isn’t set up yet, I no longer have the option to open the tracking link to get updates on the delivery of…” (1★, v10.42, 2026-04-16, AU) - Answer support requests: 39 of 223 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Tried to set up a new NBN account with Optus and was led by the instruction in the modem box to download the app to check connection status, speed, manage wifi settings etc. While my NBN works fine, my account apparently doesn’t exist so the app doesn’t work. Tried help and was…” (1★, v10.39, 2026-01-28, AU) - Speed up loading: 22 of 223 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“The slowest app ever. Takes forever to load. 80% of the time it says something went wrong.” (1★, v10.33, 2025-08-19, AU) - Make trials and renewals transparent: 15 of 223 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“The app told me that most of the time my network speed is good. Where is this good speed? When does it happen when I’m sleeping? Sometimes the network check won’t even start let alone register as poor. Optus don’t care about people from the bush, we are losing money from inferi…” (1★, v10.47, 2026-08-08, AU) - Fix in-use crashes and freezes: 13 of 223 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“It’s unbelievable how many issues I have with my Optus network which is made EVEN more unbelievable by how many issues I have with this app. It is absolutely absurd that clicking ‘Login’ crashes the app incessantly, and on the off-occasion that you do manage to get through to the…” (1★, v10.27, 2025-05-11, AU) - Ship the most requested feature: 9 of 223 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“My bills are never visible and reminders to pay never have an option to pay. I cannot think of a less friendly way to support customers than to constantly force them to ring, respond to automated messages and then go through the process of trying to explain why the app sucks ever…” (1★, v10.48, 2026-09-29, AU)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 10.49 | 8 | 2.50★ | 62% |
| 10.48 | 20 | 2.30★ | 75% |
| 10.47 | 13 | 1.92★ | 85% |
| 10.46 | 15 | 2.53★ | 67% |
| 10.45 | 9 | 2.22★ | 67% |
| 10.44 | 12 | 3.00★ | 50% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2025-02-28 – 2026-10-19 | 2026-05-31 – 2026-10-23 |
| Avg stars in sample | 2.19★ | 3.27★ |
| 1–3★ share | 74% | 44% |
Is My Optus your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Australia storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 3 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Optus Mobile or Apple.
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FAQ
What do My Optus users complain about most?
In 223 English-language 1–3★ App Store reviews from 2025-02-28 to 2026-10-19, the most-mentioned theme was bugs (40%) and the most-mentioned issue was “fix login / account access” (53 reviews).
How many My Optus App Store reviews are negative?
223 of 300 recent reviews (74%) gave 1–3 stars. Average rating in this sample: 2.19★.