Service NSW reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Service NSW (by Service NSW) from 2 storefronts, dated 11 September 2025 to 19 October 2026. Average rating in this sample: 2.45★. All-time App Store rating: 4.6★ from 227k ratings. 200 reviews (67%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 92 | 31% |
| 4★ | 8 | 3% |
| 3★ | 12 | 4% |
| 2★ | 19 | 6% |
| 1★ | 169 | 56% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 18 | 1.72★ | 89% |
| September 2026 | 19 | 2.63★ | 63% |
| August 2026 | 22 | 2.82★ | 59% |
| July 2026 | 19 | 2.32★ | 74% |
| June 2026 | 22 | 1.86★ | 82% |
| May 2026 | 28 | 1.82★ | 82% |
What 1–3★ reviews mention
200 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 53 | 26% |
| UX / design | 15 | 8% |
| Pricing / subscription | 14 | 7% |
| Feature requests | 9 | 4% |
| Crashes / freezes | 3 | 2% |
| Performance | 3 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 22 of 200 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I caint even log into my account because i caint use the password it sends codes to my old number for authentification which is really stupid because how am i suppose to update my details properly like my NUMBER when im having to need it to log in. Honestly the stupidest thing th…” (1★, v9.28.0, 2026-06-23, AU) - Improve content quality: 12 of 200 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“You’d think with a tax payer funded app that it would be smooth right? WRONG! I have multiple vehicles registered and I can see them under the “my registrations” page. To pay for any rego’s requires you to leave the app. It doesn’t save my working cards details. Every time I go o…” (1★, v9.15.0, 2025-09-14, AU) - Make trials and renewals transparent: 11 of 200 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I am either terribly unlucky, or perhaps this App is completely unreliable (most likely) but whenever I try and renew a Rego, or try and check something via the App, it is always “system is unavailable” or “undergoing maintenance” or similar bs… Maybe if as much effort was put in…” (1★, v9.15.0, 2025-10-03, AU) - Simplify navigation: 6 of 200 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“This website is so confusing. All I want to do is renew my license and I cannot find how to do it. Why isn’t something as simple as that easy to do on this website?” (1★, v9.32.0, 2026-08-02, AU) - Fix notifications: 4 of 200 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“I missed my registration due date after opting for digital notification and reminders however they were not provided.” (1★, v9.16.0, 2025-10-07, AU) - Fix in-use crashes and freezes: 3 of 200 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“The government wants to push us onto digital ID’s yet the app hasn’t worked for at least a month now. Yes I’ve uninstalled and reinstalled and I have the latest iOS. So back to carrying my physical ID cause that will never let me down.” (1★, v9.18.0, 2026-02-17, AU)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 9.37.0 | 6 | 1.67★ | 83% |
| 9.36.0 | 10 | 2.10★ | 80% |
| 9.34.0 | 14 | 2.93★ | 57% |
| 9.33.0 | 8 | 3.38★ | 50% |
| 9.32.0 | 14 | 2.50★ | 64% |
| 9.30.0 | 13 | 1.77★ | 85% |
Versions with fewer than 5 reviews in the sample are left out.
Is Service NSW your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Australia storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 2 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Service NSW or Apple.
More popular app reports
- Australia Post reviews (51% of 300 recent App Store reviews at 1–3★)
- Coles reviews (90% of 300 recent App Store reviews at 1–3★)
- Linkt reviews (75% of 300 recent App Store reviews at 1–3★)
- My Optus reviews (74% of 300 recent App Store reviews at 1–3★)
- My Telstra reviews (71% of 300 recent App Store reviews at 1–3★)
- myGov reviews (94% of 300 recent App Store reviews at 1–3★)
- realestate.com.au reviews (74% of 300 recent App Store reviews at 1–3★)
- Virgin Australia reviews (52% of 300 recent App Store reviews at 1–3★)
Canada, Australia, India & Ireland apps · UK & European apps · More popular US apps · All app complaint reports
FAQ
What do Service NSW users complain about most?
In 200 English-language 1–3★ App Store reviews from 2025-09-11 to 2026-10-19, the most-mentioned theme was bugs (26%) and the most-mentioned issue was “fix login / account access” (22 reviews).
How many Service NSW App Store reviews are negative?
200 of 300 recent reviews (67%) gave 1–3 stars. Average rating in this sample: 2.45★.