Woolworths on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of Woolworths (by Woolworths Group) from 1 store locales, dated 16 February 2026 to 23 October 2026. Average rating in this sample: 2.40★. All-time Google Play rating: 4.1★ from 33k ratings. 211 reviews (70%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 59 | 20% |
| 4★ | 30 | 10% |
| 3★ | 32 | 11% |
| 2★ | 30 | 10% |
| 1★ | 149 | 50% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 53 | 1.81★ | 85% |
| September 2026 | 32 | 2.69★ | 69% |
| August 2026 | 14 | 2.14★ | 79% |
| July 2026 | 38 | 2.95★ | 50% |
| June 2026 | 32 | 2.91★ | 62% |
| May 2026 | 31 | 1.87★ | 84% |
What 1–3★ reviews mention
211 English-language 1–3★ reviews in the sample (Australia store, English), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 84 | 40% |
| Pricing / subscription | 29 | 14% |
| Feature requests | 16 | 8% |
| Crashes / freezes | 11 | 5% |
| UX / design | 11 | 5% |
| Performance | 10 | 5% |
| Ads | 6 | 3% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 38 of 211 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“i try to login keeps telling me wrong email or password, though sent me the code to my mobile. than goes to an error has occurd to contact support with 1800 number. i can login in on other device with no problem. sends me the security login code to my mobile so obvisouly my detai…” (1★, v?, 2026-05-05, AU) - Answer support requests: 13 of 211 1–3★ reviews. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“for a few months now the app is very slow on wifi, but fine on mobile network. I have no issues with other apps on wifi, seems to be isolated to the woolies. update April 26. still happening. deleted and reinstalled the app previously it doesn't fix it. update July 2026. I submit…” (1★, v26.16.0, 2026-08-24, AU) - Stop data / progress loss: 10 of 211 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Awful. App has not updated my list with current prices or aisle location for in- store purchases for a long time so I decided to log in. Would not accept my password.Tried the whole reset password thing at least 10 times but does not send anything to my email so I can reset. Unin…” (1★, v26.19.0, 2026-10-11, AU) - Speed up loading: 9 of 211 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“App doesn't search for items intuitively, slow loading times, and often encounters errors with great frustration.” (1★, v26.20.0, 2026-10-21, AU) - Ship the most requested feature: 9 of 211 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Would not show option to add selected items to cart, only to lists. Fixedfter update but now delivery address changes itself. I had not changed address, didnt need to confirm before checkout so shopping was delivered elsewhere. Today address changed again to an old address, baffl…” (1★, v26.5.1, 2026-04-29, AU) - Fix notifications: 7 of 211 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“the push for their marketplace items is so so annoying. You are a physical supermarket, I'm trying to buy groceries, what are we even doing here? You can't even filter them out, its insanity. edit: Hey, maybe before making a suggestion actually make sure that its possible, there…” (1★, v26.12.0, 2026-06-21, AU)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.20.0 | 14 | 1.93★ | 79% |
| 26.19.0 | 20 | 1.75★ | 90% |
| 26.18.0 | 12 | 3.00★ | 58% |
| 26.17.0 | 14 | 2.71★ | 71% |
| 26.16.0 | 11 | 2.18★ | 82% |
| 26.14.0 | 13 | 3.00★ | 46% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2025-11-16 – 2026-10-22 | 2026-02-16 – 2026-10-23 |
| Avg stars in sample | 2.29★ | 2.40★ |
| 1–3★ share | 74% | 70% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest English reviews from the Australia store, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Woolworths Group or Google.
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FAQ
What do Woolworths users complain about most?
In 211 English-language 1–3★ Google Play reviews from 2026-02-16 to 2026-10-23, the most-mentioned theme was bugs (40%) and the most-mentioned issue was “fix login / account access” (38 reviews).
How many Woolworths Google Play reviews are negative?
211 of 300 recent reviews (70%) gave 1–3 stars. Average rating in this sample: 2.40★.