My Telstra reviews: what App Store users complain about

We read the 300 most recent App Store reviews of My Telstra (by Telstra Corporation Ltd) from 4 storefronts, dated 10 August 2026 to 22 October 2026. Average rating in this sample: 2.32★. All-time App Store rating: 4.2★ from 419k ratings. 213 reviews (71%) gave 1–3 stars.

Star ratings in this sample

Rating by month

What 1–3★ reviews mention

213 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.

A review can mention several themes.

Most-mentioned issues

1. Justify or adjust the price: 49 of 213 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
   “Telstra feels like a rip-off—expensive recharges, unreliable coverage and poor customer support. There need to be cheaper options for people who rarely make calls. Losing data I’ve already paid for because I don’t recharge before expiry feels greedy and unfair. Customers deserve…” (1★, v129.0.105773, 2026-10-06, AU)
2. Fix login / account access: 17 of 213 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
   “This app is so clunky and frustrating to use, so difficult to navigate and manage payments, services, device contracts and to login to!!!” (1★, v129.0.105773, 2026-10-08, AU)
3. Answer support requests: 13 of 213 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
   “Telstra does not care about the user. They failed to roll over data via this app's pre-paid plans after confirming they would. When I contacted their foreign customer support response was "sucks to be you", now I'm out 100gb of paid product because they say so. This was after mu…” (1★, v128.1.104313, 2026-08-28, US)
4. Make trials and renewals transparent: 12 of 213 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
   “Still pending on a transaction that I have been double charged for even after clarification with Telstra 3 times! They still won't refund the money they have taken from my account without authorisation until they complete there investigation. Bank has said that Telstra can cancel…” (1★, v130.0.106975, 2026-10-22, AU)
5. Improve content quality: 9 of 213 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
   “I’ve set my phone up for auto recharge and every time it’s going to expire, it fails to recharge and then, when I manually recharge Telstra says “something went wrong”. In this day and age, where phones are a massive part of communication and completing everyday activities, the i…” (1★, v128.1.104313, 2026-09-03, AU)
6. Speed up loading: 7 of 213 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
   “The recharge app needs to be updated it’s hard to use. Clicking to the next section is hard to find. Should be able to schedule the recharge to automatic would save more time if you could set and forget the recharge. Most times the app is slow hard to uses if you do t have credi…” (1★, v129.0.105773, 2026-10-01, AU)

Rating by app version

Versions with fewer than 5 reviews in the sample are left out.

App Store vs Google Play

Method and limits

Reviews were collected once from Apple's public customer-reviews feed (most recent first; Australia storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 4 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Telstra Corporation Ltd or Apple.

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FAQ

What do My Telstra users complain about most?

In 213 English-language 1–3★ App Store reviews from 2026-08-10 to 2026-10-22, the most-mentioned theme was pricing / subscription (51%) and the most-mentioned issue was “justify or adjust the price” (49 reviews).

How many My Telstra App Store reviews are negative?

213 of 300 recent reviews (71%) gave 1–3 stars. Average rating in this sample: 2.32★.