Virgin Australia reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Virgin Australia (by VIRGIN AUSTRALIA HOLDINGS PTY LIMITED) from 4 storefronts, dated 20 January 2025 to 21 October 2026. Average rating in this sample: 3.00★. All-time App Store rating: 4.8★ from 122k ratings. 155 reviews (52%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 120 | 40% |
| 4★ | 25 | 8% |
| 3★ | 12 | 4% |
| 2★ | 20 | 7% |
| 1★ | 123 | 41% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 19 | 3.16★ | 47% |
| September 2026 | 24 | 3.29★ | 38% |
| August 2026 | 10 | 3.00★ | 50% |
| July 2026 | 19 | 3.05★ | 47% |
| June 2026 | 12 | 2.92★ | 50% |
| May 2026 | 16 | 3.44★ | 44% |
What 1–3★ reviews mention
155 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 48 | 31% |
| Pricing / subscription | 31 | 20% |
| Crashes / freezes | 13 | 8% |
| Performance | 10 | 6% |
| Feature requests | 9 | 6% |
| UX / design | 8 | 5% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 17 of 155 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The app won’t let me login. Doesn’t like my name or email address, either way very unusable.” (1★, v2.65.0, 2026-08-09, AU) - Fix in-use crashes and freezes: 13 of 155 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Don’t know what the developers have done, but a recent update has made the app borderline unusable. Opening the app and opening the “Trips” tab causes the entire app to freeze. Uninstalling and reinstalling the app makes no difference” (1★, v2.59.0, 2026-02-08, AU) - Speed up loading: 10 of 155 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Looking for flights, select your start and destination and app gets stuck at “finding your flights” and does not move from there. Slow and laggy on new iPad. Should be doing better in 2026. Shame” (1★, v2.58.0, 2026-01-09, AU) - Make trials and renewals transparent: 9 of 155 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Had a flight out of Brisbane yesterday 4.00 pm 12/2/26 , Boarding started late around 1545 by 1555 10 minutes later the flight was shut No final call was made nor missing passengers called for , I confronted Gaby at the check in and she told me I was two minutes late and and ha…” (1★, v2.59.0, 2026-02-12, AU) - Answer support requests: 6 of 155 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Guys, why doesn’t the points balance or status in the Virgin app update at the same time as it does in the Velocity app? Sometimes it takes days to do so. In fact, why do we even need 2 apps in the first place, when all this could be combined into one? Doesn’t make a lot of sens…” (3★, v2.59.0, 2026-02-19, AU) - Improve content quality: 6 of 155 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Absolutely abysmal service!! Booking my ticket and paid for my seat months in advance for virgin to take it upon themselves to assign my seat to someone else. Then proceed to put me in an area of the plane that I didn’t want or paid for is unacceptable and highly unprofessional…” (1★, v2.67.0, 2026-09-23, AU)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2.68.0 | 5 | 3.40★ | 40% |
| 2.67.1 | 15 | 3.13★ | 47% |
| 2.67.0 | 21 | 3.29★ | 38% |
| 2.64.0 | 20 | 2.75★ | 55% |
| 2.63.1 | 13 | 3.08★ | 46% |
| 2.62.2 | 5 | 3.80★ | 40% |
Versions with fewer than 5 reviews in the sample are left out.
Is Virgin Australia your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Australia storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 4 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with VIRGIN AUSTRALIA HOLDINGS PTY LIMITED or Apple.
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FAQ
What do Virgin Australia users complain about most?
In 155 English-language 1–3★ App Store reviews from 2025-01-20 to 2026-10-21, the most-mentioned theme was bugs (31%) and the most-mentioned issue was “fix login / account access” (17 reviews).
How many Virgin Australia App Store reviews are negative?
155 of 300 recent reviews (52%) gave 1–3 stars. Average rating in this sample: 3.00★.