My Telstra on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of My Telstra (by Telstra Limited) from 1 store locales, dated 6 September 2026 to 23 October 2026. Average rating in this sample: 2.62★. All-time Google Play rating: 4.2★ from 134k ratings. 189 reviews (63%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 91 | 30% |
| 4★ | 20 | 7% |
| 3★ | 19 | 6% |
| 2★ | 25 | 8% |
| 1★ | 145 | 48% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 149 | 2.74★ | 60% |
| September 2026 | 151 | 2.50★ | 66% |
What 1–3★ reviews mention
189 English-language 1–3★ reviews in the sample (Australia store, English), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 52 | 28% |
| Bugs | 42 | 22% |
| Crashes / freezes | 18 | 10% |
| Performance | 15 | 8% |
| UX / design | 10 | 5% |
| Feature requests | 6 | 3% |
| Ads | 2 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 22 of 189 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“every time I get notified that my bill is ready to be paid, I get signed out of my account. I try to sign back in, then it says access revoked. I wait 2 days then I can finally sign back in. this has happened to me every bill, for the last 5 months. I have called telstra to addre…” (1★, v129.0.369.110770, 2026-10-18, AU) - Justify or adjust the price: 17 of 189 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Best coverage in Australia. But extremely overpriced. Prices keep going up and your not really getting any further benefits. **review** I am on the best plan for my usage and situation. Telstra is just expensive. Considering most developed and a fair few undeveloped countries ive…” (1★, v129.0.369.110770, 2026-10-06, AU) - Speed up loading: 15 of 189 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Trying to join Telstra plus fails with "Something went wrong. Refresh or try again later". Please update it to give a detailed error message, or even better, make it work.Neither of those works, not does reinstalling the app. Why only 6 months of usage history when on a 12 month…” (1★, v?, 2026-10-10, AU) - Fix in-use crashes and freezes: 12 of 189 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“WORST SIGN-UP AND UI I HAVE EVER EXPERIENCED. Absolutely IMPOSSIBLE to sign up for an e-sim on a pre-paid plan. Shop > view all plans > pre-paid > new number > verify > choose plan > crash and redirect to empty services tab on the app > repeat ad finitum I cannot convey in words…” (1★, v128.0.366.110006, 2026-09-11, AU) - Simplify navigation: 5 of 189 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“total confusing won't let me log in it's saying something about my organisation that I have not idea about or known off it's doing my head in” (1★, v127.0.362.83378, 2026-09-07, AU) - Improve content quality: 5 of 189 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“no matter what you try to do, "something went wrong" try to pay your bill "something went wrong" set up esim "something went wrong" nothing works. I haven't tried to order anything but I bet it wont let you buy stuff either. Your forced to use the app but the app never works you…” (1★, v129.0.369.110770, 2026-09-23, AU)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 130.0.373.111354 | 23 | 2.65★ | 65% |
| 129.0.369.110770 | 191 | 2.61★ | 63% |
| 128.0.366.110006 | 49 | 2.88★ | 55% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-08-10 – 2026-10-22 | 2026-09-06 – 2026-10-23 |
| Avg stars in sample | 2.32★ | 2.62★ |
| 1–3★ share | 71% | 63% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest English reviews from the Australia store, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Telstra Limited or Google.
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FAQ
What do My Telstra users complain about most?
In 189 English-language 1–3★ Google Play reviews from 2026-09-06 to 2026-10-23, the most-mentioned theme was pricing / subscription (28%) and the most-mentioned issue was “fix login / account access” (22 reviews).
How many My Telstra Google Play reviews are negative?
189 of 300 recent reviews (63%) gave 1–3 stars. Average rating in this sample: 2.62★.