TD Canada reviews: what App Store users complain about
We read the 300 most recent App Store reviews of TD Canada (by Toronto Dominion Bank Financial Group) from 2 storefronts, dated 16 July 2026 to 21 October 2026. Average rating in this sample: 3.27★. All-time App Store rating: 4.7★ from 244k ratings. 141 reviews (47%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 144 | 48% |
| 4★ | 15 | 5% |
| 3★ | 18 | 6% |
| 2★ | 25 | 8% |
| 1★ | 98 | 33% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 71 | 3.28★ | 45% |
| September 2026 | 82 | 3.39★ | 46% |
| August 2026 | 85 | 3.11★ | 53% |
| July 2026 | 62 | 3.34★ | 42% |
What 1–3★ reviews mention
141 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 63 | 45% |
| Pricing / subscription | 39 | 28% |
| Crashes / freezes | 18 | 13% |
| Feature requests | 14 | 10% |
| UX / design | 8 | 6% |
| Performance | 2 | 1% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 51 of 141 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“So I got my mom setup to login using 2FA, now TD changes thing around so to log into the web, you also have to login to the app. To make it easier I set her up with login with biometrics but the ridiculous app resets every 24 hours so a pin is needed again. Quit with all this,…” (1★, v26.08, 2026-08-22, CA) - Fix in-use crashes and freezes: 16 of 141 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Pretty much the title. Scroll down on anything and the app crashes.” (1★, v26.09.1, 2026-10-14, CA) - Improve content quality: 7 of 141 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Your new credit card payment flow is the most stupid app update I’ve ever seen in my life. Which PM made this decision? You took something that wasn’t broken and turned it into the darkest pattern ever. Now people who mistakenly type the wrong amount of dollars or cents will have…” (1★, v26.06, 2026-07-21, CA) - Answer support requests: 6 of 141 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Called the support today through the app, lost 30 minutes, got sent to different agents. Whatever you use for your telephony service, stop using it right away, as the sound quality is total garbage. I have a brand new phone and somehow able to hear everybody else except you guys.…” (1★, v26.07, 2026-08-05, CA) - Ship the most requested feature: 6 of 141 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Can you please bring back market chart to the app. It was one of my favourite tools” (1★, v26.08.1, 2026-09-14, CA) - Make trials and renewals transparent: 5 of 141 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Got wrongly charged for Fx difference for an immediate full cancellation of an unreleased product preorder, dispute for the charge and got rejected, the replied email clearly shows whoever looked into this issue did not understand such a simple situation and decided to promote in…” (1★, v26.09.1, 2026-10-08, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.09.1 | 78 | 3.26★ | 46% |
| 26.09 | 9 | 2.78★ | 56% |
| 26.08.1 | 65 | 3.55★ | 43% |
| 26.08 | 62 | 3.18★ | 50% |
| 26.07 | 52 | 3.27★ | 46% |
| 26.06 | 29 | 3.24★ | 45% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-07-16 – 2026-10-21 | 2026-08-14 – 2026-10-23 |
| Avg stars in sample | 3.27★ | 3.40★ |
| 1–3★ share | 47% | 41% |
Is TD Canada your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Canada storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 2 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Toronto Dominion Bank Financial Group or Apple.
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FAQ
What do TD Canada users complain about most?
In 141 English-language 1–3★ App Store reviews from 2026-07-16 to 2026-10-21, the most-mentioned theme was bugs (45%) and the most-mentioned issue was “fix login / account access” (51 reviews).
How many TD Canada App Store reviews are negative?
141 of 300 recent reviews (47%) gave 1–3 stars. Average rating in this sample: 3.27★.