CIBC Mobile Banking reviews: what App Store users complain about
We read the 300 most recent App Store reviews of CIBC Mobile Banking (by Canadian Imperial Bank of Commerce) from 2 storefronts, dated 17 December 2025 to 20 October 2026. Average rating in this sample: 1.68★. All-time App Store rating: 4.2★ from 28k ratings. 266 reviews (89%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 20 | 7% |
| 4★ | 14 | 5% |
| 3★ | 21 | 7% |
| 2★ | 39 | 13% |
| 1★ | 206 | 69% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 20 | 1.65★ | 90% |
| September 2026 | 17 | 2.53★ | 65% |
| August 2026 | 24 | 1.71★ | 83% |
| July 2026 | 25 | 1.48★ | 96% |
| June 2026 | 20 | 1.55★ | 95% |
| May 2026 | 32 | 1.81★ | 91% |
What 1–3★ reviews mention
266 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 100 | 38% |
| Pricing / subscription | 51 | 19% |
| UX / design | 46 | 17% |
| Feature requests | 30 | 11% |
| Crashes / freezes | 28 | 11% |
| Performance | 15 | 6% |
| Ads | 13 | 5% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 78 of 266 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“It’s frustrating that this app has a Face ID option, but it rejects it and still requires me to manually type my password every time I log in. I even contacted customer service, and they confirmed that’s how the app currently works. If the app is going to advertise Face ID as a…” (1★, v10.78.2, 2026-07-17, CA) - Fix in-use crashes and freezes: 20 of 266 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I cannot connect to live chat on the app without it freezing and crashing then disconnecting chat. Calls take forever and always require card handy. It’s an inept system that really makes me reconsider who I bank with. If no improvement this month app will be deleted and banking…” (1★, v10.79.2, 2026-07-27, CA) - Answer support requests: 18 of 266 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Unsuccessfully, I have not been able to transfer money from any of my accounts. I contacted the Support line twice and neither person could help me. It was suggested that I delete the app and reinstall which I did. But still, it did not work. Not impressed.” (1★, v10.72.4, 2026-03-08, CA) - Stop data / progress loss: 15 of 266 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Needs another update or something fixed, since the last update I’ve had problems with opening the app I have reset the cache I deleted it redownloaded it nothing I’m still having the same loading problems” (1★, v10.73.4, 2026-04-11, CA) - Speed up loading: 15 of 266 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Respectfully, this app is the worst banking app I’ve ever had the displeasure of using. At best, this app is clunky and difficult to navigate. Pop-ups are excessive and slow navigation to a crawl; buttons needlessly move around to the point where I can’t even find the settings pa…” (1★, v10.70.5, 2025-12-17, CA) - Ship the most requested feature: 15 of 266 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“This is the worst banking app I have ever seen. So many broken links, like when doing multiple mobile deposits. Random removal of the option to see your statements. Some accounts don’t even have the option to see your statement at all and you have to request a statement through t…” (1★, v10.72.3, 2026-02-13, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 10.81.1 | 26 | 1.85★ | 85% |
| 10.80.2 | 20 | 2.15★ | 75% |
| 10.79.2 | 21 | 1.76★ | 86% |
| 10.78.2 | 18 | 1.39★ | 94% |
| 10.77.1 | 16 | 1.69★ | 94% |
| 10.76.2 | 6 | 1.50★ | 100% |
Versions with fewer than 5 reviews in the sample are left out.
Is CIBC Mobile Banking your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Canada storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 2 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Canadian Imperial Bank of Commerce or Apple.
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FAQ
What do CIBC Mobile Banking users complain about most?
In 266 English-language 1–3★ App Store reviews from 2025-12-17 to 2026-10-20, the most-mentioned theme was bugs (38%) and the most-mentioned issue was “fix login / account access” (78 reviews).
How many CIBC Mobile Banking App Store reviews are negative?
266 of 300 recent reviews (89%) gave 1–3 stars. Average rating in this sample: 1.68★.