Scotiabank reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Scotiabank (by The Bank of Nova Scotia) from 2 storefronts, dated 29 June 2026 to 22 October 2026. Average rating in this sample: 2.85★. All-time App Store rating: 4.7★ from 1.1M ratings. 173 reviews (58%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 114 | 38% |
| 4★ | 13 | 4% |
| 3★ | 19 | 6% |
| 2★ | 21 | 7% |
| 1★ | 133 | 44% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 54 | 2.89★ | 56% |
| September 2026 | 84 | 2.92★ | 56% |
| August 2026 | 64 | 2.86★ | 58% |
| July 2026 | 89 | 2.75★ | 61% |
| June 2026 | 9 | 2.78★ | 56% |
What 1–3★ reviews mention
173 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 74 | 43% |
| Pricing / subscription | 30 | 17% |
| UX / design | 18 | 10% |
| Crashes / freezes | 10 | 6% |
| Feature requests | 10 | 6% |
| Performance | 10 | 6% |
| Ads | 3 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 72 of 173 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Absolute HATE the way your app forces you to use 2FA before completing the login and allowing access to the account!!! I don’t like that it requires the app to remember the username. You are just leaving one more piece of the puzzle already filled in for the login process that th…” (1★, v2607.0.0, 2026-08-12, CA) - Stop data / progress loss: 10 of 173 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“The way its security is designed is annoying. I have a new phone and transfer everything using apple phone to phone transfer, when I log back in to Scotia it send notifications on my old phone, how can I get notifications on my old phone it’s been factory reset. I have TD and BMO…” (1★, v2601.1.1, 2026-07-24, CA) - Ship the most requested feature: 9 of 173 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Can no longer view my tax free savings account details, why remove that? The “turn off sounds” setting is missing, please add it. Please stop nagging me to set up email notifications. I do not want my banking information given to third party email providers. Please give an op…” (1★, v2609.0.0, 2026-10-20, CA) - Fix in-use crashes and freezes: 8 of 173 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“If you try to log in using your Touch ID, it doesn’t enter the credentials. You’re stuck in an endless loop of frustration. What’s the point of an app, if you can’t get into it?” (1★, v2606.0.0, 2026-06-30, US) - Answer support requests: 8 of 173 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Scotia Bank app as per the subject matter is the worst compared to all other banks I have dealt with. An example you can't export statements as csv, quick books etc on the app or the Web only as a pdf. An option to directly connect with client care authorized through the app wou…” (1★, v2607.0.0, 2026-07-31, CA) - Speed up loading: 7 of 173 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Very slow app most of the times don’t allow me to sign in” (1★, v2608.0.1, 2026-09-19, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2609.0.0 | 61 | 2.95★ | 54% |
| 2608.0.1 | 39 | 3.15★ | 49% |
| 2608.0.0 | 34 | 2.62★ | 65% |
| 2607.0.1 | 26 | 2.77★ | 62% |
| 2607.0.0 | 49 | 2.63★ | 63% |
| 2606.1.0 | 6 | 3.00★ | 50% |
Versions with fewer than 5 reviews in the sample are left out.
Is Scotiabank your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Canada storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 2 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with The Bank of Nova Scotia or Apple.
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FAQ
What do Scotiabank users complain about most?
In 173 English-language 1–3★ App Store reviews from 2026-06-29 to 2026-10-22, the most-mentioned theme was bugs (43%) and the most-mentioned issue was “fix login / account access” (72 reviews).
How many Scotiabank App Store reviews are negative?
173 of 300 recent reviews (58%) gave 1–3 stars. Average rating in this sample: 2.85★.