Wealthsimple reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Wealthsimple (by Wealthsimple Financial Inc.) from 1 storefronts, dated 10 June 2026 to 22 October 2026. Average rating in this sample: 3.49★. All-time App Store rating: 4.6★ from 130k ratings. 126 reviews (42%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 151 | 50% |
| 4★ | 23 | 8% |
| 3★ | 27 | 9% |
| 2★ | 19 | 6% |
| 1★ | 80 | 27% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 58 | 3.09★ | 55% |
| September 2026 | 55 | 3.67★ | 40% |
| August 2026 | 63 | 3.59★ | 37% |
| July 2026 | 71 | 3.01★ | 54% |
| June 2026 | 53 | 4.25★ | 21% |
What 1–3★ reviews mention
126 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 35 | 28% |
| Pricing / subscription | 31 | 25% |
| UX / design | 22 | 17% |
| Feature requests | 17 | 13% |
| Crashes / freezes | 8 | 6% |
| Performance | 7 | 6% |
| Ads | 5 | 4% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 28 of 126 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“It should work on ios 15.. Restrict on ios is frustrating Please make it work on ios 15.. As per help page, it should work at least (proper /improper).. but it is giving me mandatory update option before login page - contrasting the statement. Please make it work atleast on ios1…” (1★, v2.234.0, 2026-10-14, CA) - Answer support requests: 18 of 126 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I haven’t been active on my account and was randomly notified my account is being shut down. I still have funds in my account and it’s almost impossible to contact WS for my money back, still have not received my money back. I’ve been hearing lots of issues from friends with tran…” (1★, v2.232.0, 2026-06-30, CA) - Ship the most requested feature: 10 of 126 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I wish I was exaggerating but they really have been continuously making the absolute worst and unnecessarily pointless UI changes. It’s getting annoying and jarring. Service is abysmal. A 15 day wait policy before doing a chargeback? I’ve never heard something so foolish in my li…” (1★, v2.247.0, 2026-10-15, CA) - Fix notifications: 6 of 126 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“Why users don’t get any push notifications on phone when they get charged ( online transactions)” (2★, v2.245.0, 2026-09-26, CA) - Fix in-use crashes and freezes: 6 of 126 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I like wealthsimple as a broker and being the first to go zero commission in Canada, but the app has become junk. I get the black bar of doom where the bottom half of the screen is blocked off and I can’t see anything. I also have an issue where the on screen keyboard does not sh…” (1★, v2.240.0, 2026-08-29, CA) - Make trials and renewals transparent: 6 of 126 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“If this is for people to put money knowing that not all of them might have enough information, they should tell people about the details before someone puts in money in one of their accounts. Added money from my savings, i was losing value of the investment and wanted to take mon…” (1★, v2.243.0, 2026-09-17, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2.248.0 | 11 | 2.91★ | 64% |
| 2.247.0 | 15 | 3.80★ | 33% |
| 2.246.0 | 19 | 3.16★ | 53% |
| 2.245.1 | 11 | 3.27★ | 55% |
| 2.245.0 | 9 | 3.11★ | 67% |
| 2.244.0 | 14 | 4.00★ | 29% |
Versions with fewer than 5 reviews in the sample are left out.
Is Wealthsimple your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Canada storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Wealthsimple Financial Inc. or Apple.
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FAQ
What do Wealthsimple users complain about most?
In 126 English-language 1–3★ App Store reviews from 2026-06-10 to 2026-10-22, the most-mentioned theme was bugs (28%) and the most-mentioned issue was “fix login / account access” (28 reviews).
How many Wealthsimple App Store reviews are negative?
126 of 300 recent reviews (42%) gave 1–3 stars. Average rating in this sample: 3.49★.