RBC Mobile reviews: what App Store users complain about

We read the 300 most recent App Store reviews of RBC Mobile (by Royal Bank of Canada) from 4 storefronts, dated 12 March 2026 to 22 October 2026. Average rating in this sample: 2.13★. All-time App Store rating: 4.7★ from 212k ratings. 232 reviews (77%) gave 1–3 stars.

Star ratings in this sample

Rating by month

What 1–3★ reviews mention

232 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.

A review can mention several themes.

Most-mentioned issues

1. Fix login / account access: 81 of 232 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
   “I joined and created a new bank account only to try to sign in within minutes of setting it up, to find out that absolutely NOTHING will work to let me sign in. Not the App nor Secure site will let me sign in. After speaking with customer support she noted she has the same iPhone…” (1★, v6.63.1, 2026-06-08, CA)
2. Answer support requests: 24 of 232 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
   “I haven’t been able to access the app for over 2 weeks now. I’ve tried literally everything: changed the password, I deleted and reinstalled it like thousands times, and called customer support service for resolution, and the mobile app still doesn’t work for me. It keeps showing…” (1★, v6.63.1, 2026-06-01, CA)
3. Fix in-use crashes and freezes: 19 of 232 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
   “Stop working I uninstalled it, reboot the iPad and installed again and the app keep freezing. Not sure if the app still work with an iPad 6 generation According to AI = RBC application freezing on an iPad 6th Generation is a known issue, often caused by compatibility issues with…” (1★, v6.61.1, 2026-03-26, CA)
4. Ship the most requested feature: 13 of 232 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
   “Trusting your device is impossible for me. It doesn’t work and always fails because RBC doesn’t recognize the new Alberta drivers licenses. They have been out for 3 months now! I have spent hours on the phone with RBC to no avail. I used drivers license and passport and both fail…” (1★, v6.68.1, 2026-10-14, CA)
5. Stop data / progress loss: 9 of 232 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
   “Ont est en 2026 !! Votre application est dans l’ensemble très bien, mais pourquoi vous n’avez toujours pas ajouter le mode sombre? J’ai un compte chez bnc, scotia et eux ils l’ont! Vous attendez quoi? Mode sombre synchronisé avec les paramètres système du iPhone et vite!!! J’enl…” (1★, v6.61.1, 2026-03-26, CA)
6. Simplify navigation: 9 of 232 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
   “I am looking to get information on receiving a wire transfer. The app used to give this option under details tab. Now it hides in more functions which requires a scroll to the far right first. One more unintuitive step for a tech savvy client. Let alone people who need explanatio…” (1★, v6.68.1, 2026-10-14, CA)

Rating by app version

Versions with fewer than 5 reviews in the sample are left out.

App Store vs Google Play

Method and limits

Reviews were collected once from Apple's public customer-reviews feed (most recent first; Canada storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 4 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Royal Bank of Canada or Apple.

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Canada, Australia, India & Ireland apps · UK & European apps · More popular US apps · All app complaint reports

FAQ

What do RBC Mobile users complain about most?

In 232 English-language 1–3★ App Store reviews from 2026-03-12 to 2026-10-22, the most-mentioned theme was bugs (47%) and the most-mentioned issue was “fix login / account access” (81 reviews).

How many RBC Mobile App Store reviews are negative?

232 of 300 recent reviews (77%) gave 1–3 stars. Average rating in this sample: 2.13★.