BMO Mobile Banking reviews: what App Store users complain about
We read the 300 most recent App Store reviews of BMO Mobile Banking (by Bank of Montreal) from 3 storefronts, dated 22 March 2026 to 22 October 2026. Average rating in this sample: 1.94★. All-time App Store rating: 4.6★ from 116k ratings. 255 reviews (85%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 25 | 8% |
| 4★ | 20 | 7% |
| 3★ | 42 | 14% |
| 2★ | 39 | 13% |
| 1★ | 174 | 58% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 46 | 2.46★ | 78% |
| September 2026 | 51 | 2.02★ | 78% |
| August 2026 | 59 | 1.80★ | 90% |
| July 2026 | 28 | 2.07★ | 82% |
| June 2026 | 21 | 1.81★ | 90% |
| May 2026 | 42 | 1.98★ | 86% |
What 1–3★ reviews mention
255 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 131 | 51% |
| Performance | 61 | 24% |
| Crashes / freezes | 46 | 18% |
| Pricing / subscription | 32 | 13% |
| Feature requests | 23 | 9% |
| UX / design | 21 | 8% |
| Ads | 11 | 4% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 102 of 255 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“App wont let me login keeps making me put verification codes in I’ve done it so many times now. I’ve uninstalled reinstalled cleared cache and everything it still is not working I’ve tried throughout the last 10 hours. Never had a problem before !” (2★, v6.32.2, 2026-09-24, CA) - Speed up loading: 59 of 255 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Embarrassingly slow for a bank among Canada’s Big 6. Endless loading spinners, sluggish performance, and an outdated interface. Please benchmark your competitors and modernize this app. Banking should be fast and seamless.” (1★, v6.29.1, 2026-06-21, CA) - Fix in-use crashes and freezes: 41 of 255 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“IOS 18.7.2 here. Ever since this horrible update, I’m not able to send an e-transfer on the mobile app because the app keeps freezing or crashing so I am forced to always sign in from my browser to go on the mobile website to send an e-transfer. Considering switching banks at thi…” (1★, v6.28.1, 2026-05-25, CA) - Fix features broken by the latest update: 17 of 255 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“Still doesn’t work, even with the latest update again. I’d give zero stars. The latest app release broke Face ID. The response received from the developer is useless. I have Face ID enabled as well as remember me. I’ve deleted the app and reinstalled it and went through the whol…” (1★, v6.32.1, 2026-09-12, CA) - Ship the most requested feature: 14 of 255 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Please make an option to turn off all the ad pop ups, every time you clear them they pop back up.” (2★, v6.32.0, 2026-08-24, CA) - Answer support requests: 13 of 255 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Ever since the app update I’m no longer able to access my BMO investorline through the app. BMO needs to do better quality assurance before releasing new updates. Called customer support andall they said was to wait for this to be fixed or just use the browser on your iPhon…” (1★, v6.29.3, 2026-08-12, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 6.33.0 | 37 | 2.57★ | 73% |
| 6.32.2 | 19 | 2.21★ | 84% |
| 6.32.1 | 16 | 2.06★ | 75% |
| 6.32.0 | 54 | 1.94★ | 87% |
| 6.29.3 | 49 | 1.82★ | 86% |
| 6.29.1 | 27 | 1.89★ | 89% |
Versions with fewer than 5 reviews in the sample are left out.
Is BMO Mobile Banking your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Canada storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 3 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Bank of Montreal or Apple.
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FAQ
What do BMO Mobile Banking users complain about most?
In 255 English-language 1–3★ App Store reviews from 2026-03-22 to 2026-10-22, the most-mentioned theme was bugs (51%) and the most-mentioned issue was “fix login / account access” (102 reviews).
How many BMO Mobile Banking App Store reviews are negative?
255 of 300 recent reviews (85%) gave 1–3 stars. Average rating in this sample: 1.94★.