TD Canada on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of TD Canada (by TD Bank Group) from 1 store locales, dated 14 August 2026 to 23 October 2026. Average rating in this sample: 3.40★. All-time Google Play rating: 4.7★ from 182k ratings. 124 reviews (41%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 157 | 52% |
| 4★ | 19 | 6% |
| 3★ | 11 | 4% |
| 2★ | 14 | 5% |
| 1★ | 99 | 33% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 93 | 3.28★ | 44% |
| September 2026 | 127 | 3.58★ | 37% |
| August 2026 | 80 | 3.26★ | 45% |
What 1–3★ reviews mention
124 English-language 1–3★ reviews in the sample (Canada store, English), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 36 | 29% |
| Pricing / subscription | 22 | 18% |
| Crashes / freezes | 14 | 11% |
| Feature requests | 6 | 5% |
| Performance | 6 | 5% |
| UX / design | 5 | 4% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 31 of 124 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“"authenticated using TD app login" please help me understand when I login to easyweb via my laptop, why it requires me to login to TD app for authentication at the SAME time. Previously a txt message to my cellphone when I use my laptop, SIMPLE. The new authentication screen for…” (1★, v?, 2026-09-03, CA) - Fix in-use crashes and freezes: 12 of 124 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Device: Pixel 4a 5G, Android 14 (latest available for it) The most recent updates for this app have been causing it to crash on startup almost every time. I have to clear the cache and log in again every time I want to use it, sometimes even that isn't enough and I have to reinst…” (1★, v26.09.0, 2026-10-12, CA) - Speed up loading: 6 of 124 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“its gotten a bit better but the app still has its issues mostly with loading pages within itself, bit sluggish sometimes hangs wifi or data, uses more data then id like for what it does.” (2★, v26.07.1, 2026-08-15, CA) - Answer support requests: 5 of 124 1–3★ reviews. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“I would love to know why, in permissions, you would like access to my contacts, or my location? camera permissions used to be a screen prompt when using the app it should go back to that. pressing the phone number to contact you never used to have permissions for your phone, It j…” (1★, v26.09.0, 2026-10-06, CA) - Fix features broken by the latest update: 3 of 124 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“The Pay Card button no longer works and it has been months. We used to be able to pay our CC statement with just one tap. But now it asks us to enter payee info, amount, name etc. It is ridiculous with multiple clicks and manual memorization. Extremely user UNfriendly. I'm forced…” (1★, v26.08.2, 2026-09-07, CA) - Fix crash on launch: 3 of 124 1–3★ reviews. What to do: Check crash logs (Android vitals in Play Console / Crashlytics) for the affected version and device models first.
“latest version does not open anymore. reinstalled app did nothing. I start the app and it just sits on a blank screen. The app should detect this error and fix itself... again I completely reinstalled the app and cleared user data and I was able to perform banking transactions of…” (1★, v26.08.2, 2026-09-03, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.09.0 | 75 | 3.57★ | 37% |
| 26.08.2 | 140 | 3.71★ | 33% |
| 26.08.1 | 16 | 3.06★ | 50% |
| 26.07.1 | 22 | 3.00★ | 55% |
| 26.06.0 | 10 | 1.60★ | 80% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-07-16 – 2026-10-21 | 2026-08-14 – 2026-10-23 |
| Avg stars in sample | 3.27★ | 3.40★ |
| 1–3★ share | 47% | 41% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest English reviews from the Canada store, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with TD Bank Group or Google.
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FAQ
What do TD Canada users complain about most?
In 124 English-language 1–3★ Google Play reviews from 2026-08-14 to 2026-10-23, the most-mentioned theme was bugs (29%) and the most-mentioned issue was “fix login / account access” (31 reviews).
How many TD Canada Google Play reviews are negative?
124 of 300 recent reviews (41%) gave 1–3 stars. Average rating in this sample: 3.40★.