RBC Mobile on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of RBC Mobile (by Royal Bank of Canada) from 1 store locales, dated 25 July 2026 to 23 October 2026. Average rating in this sample: 2.19★. All-time Google Play rating: 3.7★ from 49k ratings. 225 reviews (75%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 56 | 19% |
| 4★ | 19 | 6% |
| 3★ | 23 | 8% |
| 2★ | 31 | 10% |
| 1★ | 171 | 57% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 89 | 2.56★ | 66% |
| September 2026 | 85 | 2.09★ | 78% |
| August 2026 | 99 | 2.02★ | 79% |
| July 2026 | 27 | 1.93★ | 81% |
What 1–3★ reviews mention
225 English-language 1–3★ reviews in the sample (Canada store, English), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 103 | 46% |
| Pricing / subscription | 26 | 12% |
| Crashes / freezes | 21 | 9% |
| Feature requests | 17 | 8% |
| UX / design | 10 | 4% |
| Performance | 6 | 3% |
| Ads | 1 | 0% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 91 of 225 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I usually have no issues with RBC app but as of late on a phone I have used for TWO YEARS by the way is suddenly forcing notification verifications for EVERY login I do using biometrics. This is the ONLY device I have. It'll ask to confirm with RBC mobile on my "trusted device" t…” (1★, v4.65, 2026-07-29, CA) - Fix in-use crashes and freezes: 21 of 225 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I can't use it as it keeps crashing at the ID verification step with my phone camera (Pixel 11 Pro). No issues with other Canadian banks. Junk app rating if I could. ..... Fixed before calling your tech support. Need to disable all camera default settings to get through. App shou…” (1★, v4.66, 2026-08-24, CA) - Answer support requests: 20 of 225 1–3★ reviews. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“App is good but their online customer service is horrendous, quite incompetent to answer even simple questions. Randomly fails to send interac etransfer and their support people can't help.” (1★, v4.65, 2026-07-31, CA) - Fix notifications: 10 of 225 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“RBC seriously needs to up their game and spend time analyzing competitor mobile app environments. Many basic ux features are completely missing. There are so many positive, modern changes you could implement to make this app great, instead, it feels outdated.Most importantly, you…” (1★, v?, 2026-07-29, CA) - Fix features broken by the latest update: 7 of 225 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“Doesn't work with GrapheneOS. also stopped working with my old iPhone SE 2020 for no reason. Edit: notice how they ignored the much more relevant part, which is that the app is blocked on the most secure OS available.” (1★, v4.68.1, 2026-10-15, CA) - Stop data / progress loss: 6 of 225 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“So I'm stuck logged out of my RBC account because it keeps saying that my Client card or password is incorrect even though it's not. And when I try to reset my password, it's trying to send a passcode to a number that I dont have anymore. And there's another option that says to u…” (1★, v4.65, 2026-08-06, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 4.68.1 | 43 | 2.51★ | 67% |
| 4.68 | 9 | 4.11★ | 33% |
| 4.67 | 61 | 2.11★ | 77% |
| 4.66 | 84 | 2.24★ | 75% |
| 4.65 | 50 | 1.92★ | 82% |
| 4.64 | 5 | 3.20★ | 40% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-03-12 – 2026-10-22 | 2026-07-25 – 2026-10-23 |
| Avg stars in sample | 2.13★ | 2.19★ |
| 1–3★ share | 77% | 75% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest English reviews from the Canada store, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Royal Bank of Canada or Google.
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FAQ
What do RBC Mobile users complain about most?
In 225 English-language 1–3★ Google Play reviews from 2026-07-25 to 2026-10-23, the most-mentioned theme was bugs (46%) and the most-mentioned issue was “fix login / account access” (91 reviews).
How many RBC Mobile Google Play reviews are negative?
225 of 300 recent reviews (75%) gave 1–3 stars. Average rating in this sample: 2.19★.