NHS App reviews: what App Store users complain about
We read the 300 most recent App Store reviews of NHS App (by NHS Digital) from 1 storefronts, dated 3 June 2026 to 22 October 2026. Average rating in this sample: 2.75★. All-time App Store rating: 3.1★ from 19k ratings. 189 reviews (63%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 89 | 30% |
| 4★ | 22 | 7% |
| 3★ | 31 | 10% |
| 2★ | 41 | 14% |
| 1★ | 117 | 39% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 81 | 3.17★ | 54% |
| September 2026 | 57 | 2.77★ | 61% |
| August 2026 | 42 | 2.50★ | 67% |
| July 2026 | 57 | 2.65★ | 63% |
| June 2026 | 63 | 2.44★ | 73% |
What 1–3★ reviews mention
189 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 85 | 45% |
| Feature requests | 26 | 14% |
| UX / design | 24 | 13% |
| Pricing / subscription | 10 | 5% |
| Crashes / freezes | 9 | 5% |
| Performance | 6 | 3% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 59 of 189 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I can’t log in any more and I have message notifications pending. I submitted a support request, they told me to restart my phone (didn’t work), and then closed the ticket. This is not how you provide critical national infrastructure. Edit: Still broken!! Logged me out and the l…” (1★, v6.4.1, 2026-07-27, GB) - Answer support requests: 23 of 189 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Virtual letter from royal cornwall please contact us on this email but you can’t click the email or even copy it, took ages to load the letter. Finally I copy the email going backwards and forwards to the app and now to answer the questions, there is a technical issue try again…” (2★, v6.6.0, 2026-10-08, GB) - Fix notifications: 20 of 189 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“The app is slightly useful, but it is constantly logging me out and asking to re authenticate despite me setting it to use biometrics, why is this? It sends me push notifications about an update, such as a new message, but then is not logged in, how does work? The app could be re…” (2★, v6.4.1, 2026-07-28, GB) - Ship the most requested feature: 11 of 189 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Used to be able to see medical records but can no longer do so. Please bring back as it is a very useful function!” (3★, v6.6.0, 2026-10-20, GB) - Simplify navigation: 9 of 189 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“When you are describing your symptoms or filling out any other form you only have about 4 minutes until a message appears telling you will be logged out in 1 minute. However, this pop up causes the app to reset back to the home screen so you lose whatever you were writing anyway.…” (1★, v6.6.0, 2026-10-19, GB) - Stop data / progress loss: 8 of 189 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“It’s okay but I’ve lost all my old appointment notes and test results after changing GP. The NHS App Service Desk response was very unhelpful” (1★, v6.4.1, 2026-07-18, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 6.6.0 | 96 | 3.16★ | 54% |
| 6.5.2 | 37 | 2.73★ | 62% |
| 6.5.0 | 11 | 2.27★ | 73% |
| 6.4.3 | 15 | 2.33★ | 73% |
| 6.4.1 | 88 | 2.70★ | 61% |
| 6.3.0 | 50 | 2.26★ | 80% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-06-03 – 2026-10-22 | 2026-10-08 – 2026-10-23 |
| Avg stars in sample | 2.75★ | 3.37★ |
| 1–3★ share | 63% | 42% |
Is NHS App your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with NHS Digital or Apple.
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FAQ
What do NHS App users complain about most?
In 189 English-language 1–3★ App Store reviews from 2026-06-03 to 2026-10-22, the most-mentioned theme was bugs (45%) and the most-mentioned issue was “fix login / account access” (59 reviews).
How many NHS App App Store reviews are negative?
189 of 300 recent reviews (63%) gave 1–3 stars. Average rating in this sample: 2.75★.