NHS App on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of NHS App (by NHS Digital) from 1 store locales, dated 8 October 2026 to 23 October 2026. Average rating in this sample: 3.37★. All-time Google Play rating: 3.3★ from 51k ratings. 127 reviews (42%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 150 | 50% |
| 4★ | 23 | 8% |
| 3★ | 11 | 4% |
| 2★ | 20 | 7% |
| 1★ | 96 | 32% |
What 1–3★ reviews mention
127 English-language 1–3★ reviews in the sample (UK and Ireland store locales), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 37 | 29% |
| Crashes / freezes | 11 | 9% |
| UX / design | 6 | 5% |
| Feature requests | 3 | 2% |
| Pricing / subscription | 3 | 2% |
| Performance | 2 | 2% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 21 of 127 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“After logging in, I get a msg saying :"We do not know which website or app you are trying to access." I still can't login to my app.” (1★, v?, 2026-10-12, GB) - Fix crash on launch: 7 of 127 1–3★ reviews. What to do: Check crash logs (Android vitals in Play Console / Crashlytics) for the affected version and device models first.
“useless app. I'm trying to finish setting up my account, it wants I'd, fine, it won't open camera or let me upload an image. I click the button and nothing. I've check my permissions, cleared cache, deleted and redownloaded. nothing works.” (1★, v?, 2026-10-21, GB) - Answer support requests: 6 of 127 1–3★ reviews. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“it's rubbish. I keep getting messages I can't read. I'm uninstalling it and deleting my account. Beneath this is a response from the app team. I actually tried their 'support' and got nothing but useless AI bot replies. Just like the app, if something goes wrong the 'support' is…” (1★, v?, 2026-10-17, GB) - Fix notifications: 4 of 127 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“VERY POOR got a notification saying that I had a letter on the app spending app to see a quick glimpse of a letter before it disappeared. can never book an appointment to see a doctor and if you want to look at previous succulents sent to you ,you cant !! absolutely useless 😑” (1★, v?, 2026-10-22, GB) - Fix in-use crashes and freezes: 4 of 127 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Built by Insensitive devs that stuck in 2007. Opening this app is like taking a flashbang straight to the retinas. The total lack of a native dark theme proves the developers completely disregard basic accessibility. For users with visual impairments, light sensitivity, or migrai…” (1★, v6.5.0, 2026-10-20, GB) - Improve content quality: 3 of 127 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“It's a shame you can't give negative stars. Get ready to see lots of 'Something went wrong', 'You are unable to continue', and my favourite: 'You have requested too many security codes, wait 15 minutes'. Probably the only case where Vibe Coding might be an improvement over this n…” (1★, v6.5.0, 2026-10-22, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 6.5.0 | 198 | 3.58★ | 37% |
| 6.4.2 | 66 | 3.17★ | 47% |
| 6.3.0 | 5 | 2.60★ | 60% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-06-03 – 2026-10-22 | 2026-10-08 – 2026-10-23 |
| Avg stars in sample | 2.75★ | 3.37★ |
| 1–3★ share | 63% | 42% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest English reviews from the UK and Ireland store locales, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with NHS Digital or Google.
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FAQ
What do NHS App users complain about most?
In 127 English-language 1–3★ Google Play reviews from 2026-10-08 to 2026-10-23, the most-mentioned theme was bugs (29%) and the most-mentioned issue was “fix login / account access” (21 reviews).
How many NHS App Google Play reviews are negative?
127 of 300 recent reviews (42%) gave 1–3 stars. Average rating in this sample: 3.37★.