British Gas reviews: what App Store users complain about
We read the 300 most recent App Store reviews of British Gas (by BRITISH GAS TRADING LIMITED) from 1 storefronts, dated 26 November 2025 to 22 October 2026. Average rating in this sample: 2.18★. All-time App Store rating: 4.5★ from 15k ratings. 230 reviews (77%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 54 | 18% |
| 4★ | 16 | 5% |
| 3★ | 25 | 8% |
| 2★ | 39 | 13% |
| 1★ | 166 | 55% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 63 | 1.95★ | 83% |
| September 2026 | 28 | 2.43★ | 75% |
| August 2026 | 16 | 2.19★ | 75% |
| July 2026 | 23 | 2.57★ | 65% |
| June 2026 | 22 | 2.77★ | 59% |
| May 2026 | 15 | 2.93★ | 53% |
What 1–3★ reviews mention
230 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 82 | 36% |
| Pricing / subscription | 36 | 16% |
| Feature requests | 25 | 11% |
| Crashes / freezes | 12 | 5% |
| UX / design | 9 | 4% |
| Performance | 7 | 3% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 46 of 230 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Wouldn’t let me in with correct credentials. Deleted app and reset password. App points to the site and even there I still can’t get into my account. Received error messages and asked me to login on each page, even though I was logged in. Will switch providers.” (1★, v2.26.0, 2026-04-12, GB) - Answer support requests: 25 of 230 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Always says it’s unavailable and to contact customer services who tell me the app is working fine. It’s not it’s poo!” (1★, v2.22.2, 2026-01-29, GB) - Ship the most requested feature: 13 of 230 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Please bring back light mode or an option to change between dark and light mode. Dark mode gives me migraines and is very difficult to read” (1★, v2.38.2, 2026-10-13, GB) - Improve content quality: 13 of 230 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Sent me a bill with meter reading of 1166 even though they can see in the smart meter is only 355. After many weeks and several phone calls about this I now get sent a letter saying they are going to double my direct debit to take these arrears down. Each time I speak to someon…” (1★, v2.32.2, 2026-07-24, GB) - Fix features broken by the latest update: 11 of 230 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“Had this app for a number of years ,recently it has stopped working despite contacting British Gas to complain seek remedy deleting the app reinstalling it still the same it just say try again later for over a month now utterly ridiculous, waste of time contacting British Gas for…” (1★, v2.37.2, 2026-10-06, GB) - Fix in-use crashes and freezes: 11 of 230 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I have, like many of my generation , have an older I phone. Having entered my recent meter readings it will not now allow me to open the app until I have up graded with the new one. My phone will not enable me to do so so I’m stuck with no app and no immediate access to my accoun…” (1★, v2.34.1, 2026-10-07, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2.39.0 | 12 | 2.00★ | 92% |
| 2.38.2 | 16 | 2.06★ | 75% |
| 2.37.2 | 27 | 2.11★ | 85% |
| 2.34.1 | 39 | 2.10★ | 77% |
| 2.32.2 | 14 | 2.14★ | 71% |
| 2.30.2 | 17 | 2.47★ | 71% |
Versions with fewer than 5 reviews in the sample are left out.
Is British Gas your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with BRITISH GAS TRADING LIMITED or Apple.
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FAQ
What do British Gas users complain about most?
In 230 English-language 1–3★ App Store reviews from 2025-11-26 to 2026-10-22, the most-mentioned theme was bugs (36%) and the most-mentioned issue was “fix login / account access” (46 reviews).
How many British Gas App Store reviews are negative?
230 of 300 recent reviews (77%) gave 1–3 stars. Average rating in this sample: 2.18★.