NatWest reviews: what App Store users complain about
We read the 300 most recent App Store reviews of NatWest Mobile Banking (by National Westminster Bank plc) from 2 storefronts, dated 24 September 2026 to 22 October 2026. Average rating in this sample: 3.91★. All-time App Store rating: 4.8★ from 1.2M ratings. 85 reviews (28%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 199 | 66% |
| 4★ | 16 | 5% |
| 3★ | 11 | 4% |
| 2★ | 7 | 2% |
| 1★ | 67 | 22% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 239 | 3.85★ | 30% |
| September 2026 | 61 | 4.15★ | 21% |
What 1–3★ reviews mention
84 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 20 | 24% |
| Bugs | 18 | 21% |
| UX / design | 6 | 7% |
| Feature requests | 3 | 4% |
| Crashes / freezes | 1 | 1% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 22 of 84 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I cannot imagine such an archaic way of user login. Spent hours trying to login to my account from my new iphone with no success.” (1★, v7.71.0, 2026-10-12, GB) - Answer support requests: 8 of 84 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“My iPad has version OS 15.8.8 and the current app support is being withdrawn in mid-November effectively cutting me off from mobile banking services. What am I supposed to do? Am I supposed to discard a perfectly good device which still has 40Gb available because NatWest can’t be…” (1★, v7.56.0, 2026-10-06, GB) - Improve content quality: 5 of 84 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Keeps telling me my details are wrong when trying to move to another iPad, won’t let me use online banking. I know my date of birth and postcode! Cora was a waste of space. No other app has given me problems” (1★, v7.71.0, 2026-10-10, GB) - Make trials and renewals transparent: 4 of 84 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“This bank in no time they take all your money and no one from this bank will help you and the only solution is court they recently charged 44 million pounds because of breaching trading standards .their employees plus their fraud team are very dishonest .they are frauds themselve…” (1★, v7.70.0, 2026-09-25, GB) - Rethink usage limits: 4 of 84 1–3★ reviews. What to do: Users read hard limits as a cash grab; consider softer limits or earning more through use.
“Taking photos of passport is difficult to do especially due to lights issues. This bank to verify ID use Mitek. You can decide when to take photo is automatically. You preview photo before submitting it. What is worse it has limited amount of photos can be submitted. Lots of peop…” (1★, v7.71.0, 2026-10-16, GB) - Fix notifications: 3 of 84 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“There should be a mechanism where you can pre alert the bank that you want to make a large payment or transfer maybe days in advance and proceed to the actual payment. The lender limits applied are pathetic and extremely limiting” (1★, v7.70.0, 2026-10-05, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 7.71.0 | 181 | 3.91★ | 28% |
| 7.70.0 | 117 | 3.96★ | 27% |
Versions with fewer than 5 reviews in the sample are left out.
Is NatWest your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 2 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with National Westminster Bank plc or Apple.
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FAQ
What do NatWest users complain about most?
In 84 English-language 1–3★ App Store reviews from 2026-09-24 to 2026-10-22, the most-mentioned theme was pricing / subscription (24%) and the most-mentioned issue was “fix login / account access” (22 reviews).
How many NatWest App Store reviews are negative?
85 of 300 recent reviews (28%) gave 1–3 stars. Average rating in this sample: 3.91★.