Octopus Energy reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Octopus Energy (by Octopus Energy Ltd) from 5 storefronts, dated 26 August 2026 to 21 October 2026. Average rating in this sample: 3.75★. All-time App Store rating: 4.8★ from 267k ratings. 109 reviews (36%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 156 | 52% |
| 4★ | 35 | 12% |
| 3★ | 34 | 11% |
| 2★ | 28 | 9% |
| 1★ | 47 | 16% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 104 | 3.32★ | 48% |
| September 2026 | 159 | 3.91★ | 33% |
| August 2026 | 37 | 4.30★ | 19% |
What 1–3★ reviews mention
80 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 30 | 38% |
| Pricing / subscription | 27 | 34% |
| Feature requests | 16 | 20% |
| UX / design | 9 | 11% |
| Crashes / freezes | 5 | 6% |
| Ads | 2 | 2% |
| Performance | 2 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 12 of 80 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Suddenly I’m no longer able to log in to my account from the app, I get typical wrong username or password message however I’m able to log in just fine through browser with the same credentials, resetting password and deleting the app doesn’t work. Looks like an ongoing issue as…” (1★, v4.147.0, 2026-09-30, GB) - Ship the most requested feature: 8 of 80 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I liked the app much more before the recent change. I want to see the actual £ cost of my electricity usage, not just kWh (per day, week, month). The 30-minute usage view recommended by customer service isn’t useful to me. Please bring back the £ spending graph.” (3★, v4.146.0, 2026-09-27, GB) - Answer support requests: 7 of 80 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“My honest review of octopus energy after being with them for a few months. I have to admit they do have good customer service.however their engineers are very unprofessional. and you can tell by the attitude that they turn up not wanting to do the job or make excuses, for example…” (1★, v4.150.0, 2026-10-21, GB) - Fix features broken by the latest update: 6 of 80 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“From the update yesterday I can no longer see half hourly usage over the day on electricity, I can on gas still. I wish this update never happened! You should really test better before pushing updates” (1★, v4.147.1, 2026-10-02, GB) - Rethink usage limits: 6 of 80 1–3★ reviews. What to do: Users read hard limits as a cash grab; consider softer limits or earning more through use.
“I have just had £75 taken from my account based on a fictitious estimate. I have a smart meter - so why an estimate? I have solar panels and for the last 5 months have barely used any grid energy.. so why estimate 242kwh of use? Real value is 3kwh. Where has this estimate come…” (1★, v4.145.0, 2026-09-19, GB) - Soften the redesign backlash: 6 of 80 1–3★ reviews. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The new version does not calculate the import and export costs correctly and it does not display the graph data at all. This used to work fine but the graph format has been changed and guess what… it doesn’t work. …update after developer response:- the export graphs are still not…” (1★, v4.148.1, 2026-10-12, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 4.150.0 | 10 | 2.60★ | 60% |
| 4.149.0 | 32 | 3.09★ | 56% |
| 4.148.1 | 23 | 3.57★ | 35% |
| 4.148.0 | 6 | 4.67★ | 17% |
| 4.147.1 | 32 | 3.38★ | 50% |
| 4.147.0 | 26 | 3.69★ | 38% |
Versions with fewer than 5 reviews in the sample are left out.
Is Octopus Energy your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 5 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Octopus Energy Ltd or Apple.
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FAQ
What do Octopus Energy users complain about most?
In 80 English-language 1–3★ App Store reviews from 2026-08-26 to 2026-10-21, the most-mentioned theme was bugs (38%) and the most-mentioned issue was “fix login / account access” (12 reviews).
How many Octopus Energy App Store reviews are negative?
109 of 300 recent reviews (36%) gave 1–3 stars. Average rating in this sample: 3.75★.