MyChart reviews: what App Store users complain about
We read the 300 most recent App Store reviews of MyChart (by Epic Systems Corporation) from 3 storefronts, dated 14 October 2026 to 22 October 2026. Average rating in this sample: 3.47★. All-time App Store rating: 4.6★ from 732k ratings. 133 reviews (44%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 143 | 48% |
| 4★ | 24 | 8% |
| 3★ | 33 | 11% |
| 2★ | 32 | 11% |
| 1★ | 68 | 23% |
What 1–3★ reviews mention
133 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 36 | 27% |
| UX / design | 18 | 14% |
| Feature requests | 7 | 5% |
| Pricing / subscription | 7 | 5% |
| Crashes / freezes | 2 | 2% |
| Performance | 2 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 16 of 133 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Connected to wrong brand name & wasn’t able to enter/paste emailed 2FA Verification Code…” (3★, v11.9.4, 2026-10-20, US) - Improve content quality: 8 of 133 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Multiple times a day I get an error saying it can’t log me in right now. Then one time it’ll randomly start working. I’m using FaceID, so it’s not like I’m typing in my login incorrect. And yes I’ve tried entering my password too. It’s not incorrect, nor is it trying to tell me i…” (1★, v11.9.3, 2026-10-19, US) - Fix notifications: 6 of 133 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“This App has gone downhill. I get notifications to schedule appointments that are already scheduled. Good luck trying to schedule an appointment with your actual Dr (that might be an availability problem) and general issues have just increased every time I use the app. It was…” (1★, v11.9.3, 2026-10-15, US) - Simplify navigation: 6 of 133 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“So many things are wrong about this app. Examples: - appt dates are listed but not times 😳 - balances are displayed but you can’t pay from the app There are more things that don’t make sense here and navigating is not intuitive. Also the staff that use this aren’t even familiar…” (1★, v11.9.4, 2026-10-21, US) - Answer support requests: 6 of 133 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“My primary dr is not accessible for messaging. I’ve called tech support twice. My dr will appear on my list for a short time and then he is removed. I can’t contact him through the app or by phone.” (1★, v11.9.4, 2026-10-21, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 11.9.4 | 100 | 3.41★ | 46% |
| 11.9.3 | 200 | 3.50★ | 44% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-14 – 2026-10-22 | 2026-10-19 – 2026-10-23 |
| Avg stars in sample | 3.47★ | 3.94★ |
| 1–3★ share | 44% | 31% |
Is MyChart your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 3 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Epic Systems Corporation or Apple.
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FAQ
What do MyChart users complain about most?
In 133 English-language 1–3★ App Store reviews from 2026-10-14 to 2026-10-22, the most-mentioned theme was bugs (27%) and the most-mentioned issue was “fix login / account access” (16 reviews).
How many MyChart App Store reviews are negative?
133 of 300 recent reviews (44%) gave 1–3 stars. Average rating in this sample: 3.47★.