MyChart on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of MyChart (by Epic Systems Corporation) from 4 store locales, dated 19 October 2026 to 23 October 2026. Average rating in this sample: 3.94★. All-time Google Play rating: 4.4★ from 290k ratings. 93 reviews (31%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 189 | 63% |
| 4★ | 18 | 6% |
| 3★ | 24 | 8% |
| 2★ | 23 | 8% |
| 1★ | 46 | 15% |
What 1–3★ reviews mention
91 English-language 1–3★ reviews in the sample (US storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 24 | 26% |
| UX / design | 9 | 10% |
| Crashes / freezes | 4 | 4% |
| Pricing / subscription | 4 | 4% |
| Feature requests | 3 | 3% |
| Performance | 2 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 13 of 91 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I was able to login the the AHS app no problem before it was changed” (1★, v11.9.3, 2026-10-22, US) - Fix notifications: 7 of 91 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“The information is not clear to access. You get a notification and after signing in you are not immediately guided to the information associated with the notification. Instead you first get all sorts of "sales pitches" to go get a vaccine or some other thing when FIRST and FOREMO…” (2★, v11.9.3, 2026-10-21, US) - Answer support requests: 6 of 91 1–3★ reviews. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“As an Aramco employee and a father of a daughter with Down syndrome, I am extremely disappointed with Johns Hopkins Aramco Healthcare (JHAH). My daughter has not received proper physiotherapy follow-up, developmental support, or clear guidance about her medical rights and availab…” (1★, v11.9.3, 2026-10-20, US) - Simplify navigation: 5 of 91 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“can't access menu drop-down on my tablet. everytime I try and use it, it automatically closes, even though it worked fine before. the navigation is very confusing, trying to find my medical notes is buried under multiple different locations.” (2★, v11.9.3, 2026-10-21, US) - Fix in-use crashes and freezes: 3 of 91 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“consistent crashing and cannot use messaging function. I cannot message my provider. every time I try to open a message it crashes out and tells me an error has occurred. this is a little bit of a problem considering this is supposed to be the primary way I communicate with my pr…” (1★, v11.9.3, 2026-10-19, US) - Improve content quality: 3 of 91 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“There is misinformation added to Mychart by doctors and nurses, but I have no way to add notes about Their mistakes. There are notes in mychart that I an a diabetic and test my bloodsugers. Only problem is that I'm not diabetic. I've had ER doctors review these notes and think I'…” (2★, v11.9.3, 2026-10-22, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 11.9.3 | 271 | 3.94★ | 31% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-14 – 2026-10-22 | 2026-10-19 – 2026-10-23 |
| Avg stars in sample | 3.47★ | 3.94★ |
| 1–3★ share | 44% | 31% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest first, up to 10 store locales merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Epic Systems Corporation or Google.
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FAQ
What do MyChart users complain about most?
In 91 English-language 1–3★ Google Play reviews from 2026-10-19 to 2026-10-23, the most-mentioned theme was bugs (26%) and the most-mentioned issue was “fix login / account access” (13 reviews).
How many MyChart Google Play reviews are negative?
93 of 300 recent reviews (31%) gave 1–3 stars. Average rating in this sample: 3.94★.