UnitedHealthcare reviews: what App Store users complain about
We read the 300 most recent App Store reviews of UnitedHealthcare (by UNITED HEALTHCARE SERVICES, INC.) from 1 storefronts, dated 12 September 2026 to 22 October 2026. Average rating in this sample: 2.82★. All-time App Store rating: 4.7★ from 870k ratings. 178 reviews (59%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 113 | 38% |
| 4★ | 9 | 3% |
| 3★ | 20 | 7% |
| 2★ | 28 | 9% |
| 1★ | 130 | 43% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 175 | 2.95★ | 55% |
| September 2026 | 125 | 2.65★ | 66% |
What 1–3★ reviews mention
178 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 52 | 29% |
| Pricing / subscription | 41 | 23% |
| UX / design | 16 | 9% |
| Feature requests | 10 | 6% |
| Performance | 7 | 4% |
| Crashes / freezes | 6 | 3% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 18 of 178 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“After each update there allways problem with face login and. Waist of time. For the premium I paid it is a scam.” (1★, v3.15.1, 2026-10-06, US) - Answer support requests: 15 of 178 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I’ve been on phone one hr trying to be able to record my steps with fit bit app or enter manually with no success! Talked with 3 people and one said I need to call customer support 611 , hell he was technical support and just passed me off to start all over again ! I gave up ! It…” (1★, v3.15.0, 2026-10-02, US) - Stop data / progress loss: 8 of 178 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Each and every month I have issues with my Apple Watch connecting to your rewards for my steps. I understand I can add these manually but I prefer the program to sync. Why are there issues. Before it recorded my steps, then just a check mark, now syncing doesn’t record at all. Ve…” (1★, v3.14.1, 2026-09-23, US) - Improve content quality: 8 of 178 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“A provider use the wrong code number for an eye injury, and it came up exhibitionist. I have been trying to get it out of my profile with United Healthcare. They won’t do it, even though I have letters from the provider saying it was their fault. I have letters from United Health…” (1★, v3.16.0, 2026-10-22, US) - Fix features broken by the latest update: 6 of 178 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“Prior to the last 2 updates (including today’s) I could add the days for the Get Moving Reward on the day that I did it. Now I can’t & worse yet I was told that I have to wait until the 10 days are up to add them. This makes the app useless. This problem has only occurred since t…” (1★, v3.15.1, 2026-10-02, US) - Speed up loading: 6 of 178 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“How does this have 4.6 stars? This app loads slowly. tells me what I need to know but also just tells me random providers that are sometimes 200 miles away. It’s great to see estimated costs but finding a provider is best done using AI. This company is way behind in the ai ru…” (1★, v3.15.1, 2026-10-08, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 3.16.0 | 68 | 2.90★ | 56% |
| 3.15.1 | 84 | 2.82★ | 57% |
| 3.15.0 | 43 | 3.23★ | 56% |
| 3.14.1 | 43 | 2.44★ | 70% |
| 3.14.0 | 44 | 2.50★ | 68% |
| 3.13.0 | 18 | 3.28★ | 44% |
Versions with fewer than 5 reviews in the sample are left out.
Is UnitedHealthcare your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with UNITED HEALTHCARE SERVICES, INC. or Apple.
More popular app reports
- BetterHelp reviews (16% of 300 recent App Store reviews at 1–3★)
- MyChart reviews (44% of 300 recent App Store reviews at 1–3★)
- Zocdoc reviews (42% of 300 recent App Store reviews at 1–3★)
- Avis reviews (68% of 300 recent App Store reviews at 1–3★)
- State Farm reviews (67% of 300 recent App Store reviews at 1–3★)
- NBA reviews (34% of 300 recent App Store reviews at 1–3★)
- Wendy's reviews (45% of 300 recent App Store reviews at 1–3★)
- Pizza Hut reviews (93% of 300 recent App Store reviews at 1–3★)
All apps in this batch · More popular US apps · All app complaint reports
FAQ
What do UnitedHealthcare users complain about most?
In 178 English-language 1–3★ App Store reviews from 2026-09-12 to 2026-10-22, the most-mentioned theme was bugs (29%) and the most-mentioned issue was “fix login / account access” (18 reviews).
How many UnitedHealthcare App Store reviews are negative?
178 of 300 recent reviews (59%) gave 1–3 stars. Average rating in this sample: 2.82★.