BetterHelp reviews: what App Store users complain about
We read the 300 most recent App Store reviews of BetterHelp - Therapy (by Compile, Inc.) from 7 storefronts, dated 18 August 2026 to 22 October 2026. Average rating in this sample: 4.36★. All-time App Store rating: 4.8★ from 150k ratings. 48 reviews (16%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 238 | 79% |
| 4★ | 14 | 5% |
| 3★ | 2 | 1% |
| 2★ | 9 | 3% |
| 1★ | 37 | 12% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 101 | 4.34★ | 18% |
| September 2026 | 123 | 4.30★ | 17% |
| August 2026 | 76 | 4.47★ | 12% |
What 1–3★ reviews mention
48 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 38 | 79% |
| Bugs | 13 | 27% |
| UX / design | 4 | 8% |
| Feature requests | 3 | 6% |
| Ads | 3 | 6% |
| Crashes / freezes | 1 | 2% |
| Performance | 1 | 2% |
A review can mention several themes.
Most-mentioned issues
- Make trials and renewals transparent: 19 of 48 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“After my therapist was a no show TWICE, I was charged $50 for canceling without the option of rescheduling. Never got help, out $50 and whatever they charge me as a monthly fee, which I will have to dispute! Wish I never found them!!!!!!!” (1★, v23.0.0, 2026-08-19, US) - Answer support requests: 12 of 48 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Signed up for a session a week, 65$ a week, and my therapist cancelled every other week 30 MINUTES before the appointment for 2 months. Called customer support repeatedly for a refund on these cancellations and they would tell me someone would get back to me. They never got back…” (1★, v23.2.0, 2026-10-08, US) - Fix login / account access: 6 of 48 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The UI is horrible, the app is buggy, just stops at insurance verification emailed their support team told me to sign up for another account lol no thanks I am switching to talk space” (2★, v23.2.0, 2026-10-02, US) - Justify or adjust the price: 5 of 48 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I tried to leave a review within their app - I literally said it was too expensive. As soon as I started writing negative comments it blocked me from submitting it. Disgusting. Especially for people in need.” (1★, v23.0.0, 2026-08-18, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 23.2.0 | 101 | 4.30★ | 19% |
| 23.1 | 131 | 4.31★ | 17% |
| 23.0.0 | 68 | 4.53★ | 10% |
Versions with fewer than 5 reviews in the sample are left out.
Is BetterHelp your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 7 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Compile, Inc. or Apple.
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FAQ
What do BetterHelp users complain about most?
In 48 English-language 1–3★ App Store reviews from 2026-08-18 to 2026-10-22, the most-mentioned theme was pricing / subscription (79%) and the most-mentioned issue was “make trials and renewals transparent” (19 reviews).
How many BetterHelp App Store reviews are negative?
48 of 300 recent reviews (16%) gave 1–3 stars. Average rating in this sample: 4.36★.