ADT+ reviews: what App Store users complain about
We read the 300 most recent App Store reviews of ADT+ (by ADT LLC) from 1 storefronts, dated 9 May 2025 to 22 October 2026. Average rating in this sample: 3.19★. All-time App Store rating: 4.8★ from 63k ratings. 149 reviews (50%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 122 | 41% |
| 4★ | 29 | 10% |
| 3★ | 31 | 10% |
| 2★ | 21 | 7% |
| 1★ | 97 | 32% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 24 | 3.38★ | 42% |
| September 2026 | 17 | 3.29★ | 47% |
| August 2026 | 17 | 3.59★ | 41% |
| July 2026 | 16 | 4.06★ | 25% |
| June 2026 | 24 | 3.50★ | 50% |
| May 2026 | 15 | 3.47★ | 47% |
What 1–3★ reviews mention
149 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 77 | 52% |
| Pricing / subscription | 32 | 21% |
| Performance | 18 | 12% |
| Crashes / freezes | 15 | 10% |
| Feature requests | 10 | 7% |
| UX / design | 4 | 3% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 45 of 149 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I am thrilled I don’t need to unlock/set alarm/ view camera on different apps anymore which makes this one so smooth. What I do not like is constantly being logged out of my Google cameras almost daily when I open this app to check the cameras to which I have to login and do the…” (3★, v3.8.0, 2025-06-23, US) - Answer support requests: 19 of 149 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Service is terrible. They have been out to the house 3 times and it still doesn’t work as promised. Front doorbell cam works maybe 5% of the time using either ADT+ or Google Home. Why do I need Google anyway? Backyard camera works fine but I don’t need that. Good luck gettin…” (1★, v4.7.0, 2026-09-07, US) - Fix notifications: 18 of 149 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“Constantly have to exit out and log back in. Camera notifications glitch and alert way afterward (currently getting dozens of notifications from a month ago). Very slow, you click something and need to sit and wait. None of the other apps on my phone do this. Their customer servi…” (1★, v3.9.0, 2025-08-21, US) - Speed up loading: 16 of 149 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“To be paying as much as I am you would think ADT would get an app that consistently works. Every other morning I go to unlock my door for a family member I can’t log in, loads slowly, or I the cameras don’t load. The service is fine, but I’m truly considering moving to another se…” (1★, v3.10.0, 2025-10-08, US) - Fix in-use crashes and freezes: 13 of 149 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I’m stuck using ADT plus after google bought/ruined Nest. The equipment we received is trash, the speaker in the hub unit blew out after the first false alarm. The battery life in the wireless sensors was less than a month after install. We’ve had 23 false alarms in less than 6 m…” (1★, v3.8.0, 2025-06-27, US) - Make trials and renewals transparent: 10 of 149 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“The hub was unable to connect to my fios network with two routers. Tried to trouble shoot for hours. Therefore cancelled the service. Was two days (48hrs) over the being but the associate was unwilling to refund the fee. Even though the service was never active. Was very surpris…” (1★, v3.7.0, 2025-05-09, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 4.7.1 | 28 | 3.68★ | 32% |
| 4.7.0 | 9 | 2.56★ | 67% |
| 4.6.0 | 14 | 3.71★ | 36% |
| 4.5.0 | 13 | 3.69★ | 38% |
| 4.4.0 | 24 | 3.58★ | 46% |
| 4.3.2 | 16 | 3.88★ | 38% |
Versions with fewer than 5 reviews in the sample are left out.
Is ADT+ your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with ADT LLC or Apple.
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FAQ
What do ADT+ users complain about most?
In 149 English-language 1–3★ App Store reviews from 2025-05-09 to 2026-10-22, the most-mentioned theme was bugs (52%) and the most-mentioned issue was “fix login / account access” (45 reviews).
How many ADT+ App Store reviews are negative?
149 of 300 recent reviews (50%) gave 1–3 stars. Average rating in this sample: 3.19★.