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Microsoft Authenticator app reviews: what users complain about

We ran Revunda on 300 of the most recent public App Store reviews of Microsoft Authenticator (Security, by Microsoft Corporation) from 15 storefronts, dated 2026-09-24 to 2026-10-22. Average rating in this sample: 1.62★. Its all-time US App Store rating is 4.7★ from 715K ratings. 229 reviews contained a complaint; the biggest theme was bugs (89%).

Building a security app? 229 of these Microsoft Authenticator reviews contained a complaint, led by bugs (89%). Get the same analysis of your own app: paste your App Store link at checkout and the PDF (complaint themes, severity, version trends, 10 ranked fixes) arrives within 24–48 h.
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Complaint categories

Category	Reviews	Share of complaints	Avg severity (0–3)
Bugs	203	89%	2.5
UX / design	94	41%	2.5
Feature requests	56	24%	2.3
Crashes / freezes	25	11%	2.8
Performance	15	7%	2.6
Pricing / subscription	4	2%	2.0

A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.

Top issues, ranked by reviews × severity

Fix login / account access: 174 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The Microsoft sign-in process is horrible. I spent way too much time going in circles between Microsoft Authenticator, verification codes, password resets, and different sign-in methods. It kept asking me to verify my identity in different ways, sometimes send…” (1★, v6.8.55, US)
Simplify navigation: 32 complaining reviews, avg severity 2.4/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Hugely confusing and non- intuitive” (1★, v6.8.56, US)
Stop data / progress loss: 21 complaining reviews, avg severity 2.5/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Leider konnten wir die vorhandenen Einträge nicht via iTunes Backup und Restore auf ein neues iPhone übertragen. Dies bedeutet viel Aufwand, alle Verbindungen neu einzurichten.” (3★, v6.8.57, DE)
Fix notifications: 20 complaining reviews, avg severity 2.3/3. What to do: Check notification delivery and let users control frequency in settings.
“Upgraded my phone and now the app doesn’t work and all setting are on to push the notification.” (1★, v6.8.56, CA)
Answer support requests: 11 complaining reviews, avg severity 2.8/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“No way to contact anyone about issues when you can’t log in. In a logged out loop, Authenticator app needs me to log into account but needs authentication app to log into said account. Gives me no other option to text/call/Face ID! I tried calling and every nu…” (1★, v6.8.55, US)
Ship the most requested feature: 15 complaining reviews, avg severity 1.8/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Your Authenticator app is the only major authenticator that gives users no way to export their own MFA codes. Your cloud backup only restores into your own app, and it does not even transfer between iPhone and Android, so my security data is locked to your eco…” (1★, v6.8.56, US)

Rating by app version (newest first)

Version	Reviews	Avg stars	Share with a complaint
6.8.57	30	1.8	80%
6.8.56	221	1.6	75%
6.8.55	46	1.7	83%

Versions with fewer than 3 reviews in the sample are left out.

FAQ

What do users complain about most in Microsoft Authenticator?

In 300 recent App Store reviews (2026-09-24 to 2026-10-22), the most common complaint theme was bugs (89% of complaining reviews), and the top specific issue was “fix login / account access” (174 reviews).

How many Microsoft Authenticator reviews are negative?

229 of 300 recent reviews (76%) contained a complaint. Average rating in this sample: 1.62★. Its all-time US App Store rating is 4.7★ from 715K ratings.

Can I get the same report for my own app?

Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.

How to read this

Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Microsoft Corporation.

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Want this for your own app? Paste your App Store link and get the full PDF (up to 300 recent reviews from up to 15 storefronts, 7 categories, 18 specific issues, version trends, 10 ranked fixes) within 24–48 h.
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