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Google Authenticator vs Microsoft Authenticator: which app has fewer problems?

We compared 300 recent App Store reviews of Google Authenticator and 300 recent App Store reviews of Microsoft Authenticator, each classified by AI into 7 complaint themes (samples from up to 6 storefronts, latest review 2026-10-22). Google Authenticator has the fewest complaints overall: 18% of its recent reviews contain a complaint, vs 76% for Microsoft Authenticator.

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Ratings at a glance

App	All-time US rating	Ratings	Avg in our sample	Reviews analysed	Reviews with a complaint	Sample dates
Google Authenticator	4.9★	1.2M	3.86★	300	18%	2026-08-17 – 2026-10-22 (67 d)
Microsoft Authenticator	4.7★	715K	1.62★	300	76%	2026-09-24 – 2026-10-22 (29 d)

Complaint themes side by side

Share of all analysed reviews that mention each theme (review count in brackets). Bold = lowest. A review can mention several themes.

Theme	Google Authenticator	Microsoft Authenticator
Bugs	13% (39)	68% (203)
Crashes / freezes	1% (2)	8% (25)
Performance	1% (2)	5% (15)
UX / design	8% (23)	31% (94)
Pricing / subscription	0% (0)	1% (4)
Feature requests	5% (14)	19% (56)

Verdict: which one has fewer problems?

Across the latest 600 App Store reviews we collected, Google Authenticator has the lowest share of reviews with a complaint (18%) and Microsoft Authenticator the highest (76%). The biggest single difference is in bug complaints: 68% of Microsoft Authenticator reviews mention them, vs 13% for Google Authenticator. Each app's own biggest complaint theme: Google Authenticator, bugs (39 reviews); Microsoft Authenticator, bugs (203 reviews). Average star rating in the samples ranges from 1.62★ (Microsoft Authenticator) to 3.86★ (Google Authenticator). Time span of each sample: Google Authenticator 67 days (2026-08-17 to 2026-10-22); Microsoft Authenticator 29 days (2026-09-24 to 2026-10-22). The samples cover comparable periods, so the comparison is reasonably like-for-like.

Fewer bug problems: Google Authenticator, 13% of its reviews vs 68% for Microsoft Authenticator.
Fewer crash and freeze problems: Google Authenticator, 1% of its reviews vs 8% for Microsoft Authenticator.
Fewer performance (slowness, battery, storage) problems: Google Authenticator, 1% of its reviews vs 5% for Microsoft Authenticator.
Fewer UX / design problems: Google Authenticator, 8% of its reviews vs 31% for Microsoft Authenticator.
Pricing and subscription complaints: roughly tied (Google Authenticator 0%, Microsoft Authenticator 1% of reviews).
Fewest feature requests: Google Authenticator, 5% of its reviews vs 19% for Microsoft Authenticator.

Gaps under 3 percentage points are called a tie. Samples are recent reviews only, so this is a snapshot of current problems, not all-time quality.

Top 3 specific issues for each app

Google Authenticator

Fix login / account access (29 reviews, severity 2.4/3)
Simplify navigation (14 reviews, severity 2.1/3)
Stop data / progress loss (9 reviews, severity 2.5/3)

Biggest theme: bugs. Free PDF

Microsoft Authenticator

Fix login / account access (174 reviews, severity 2.5/3)
Simplify navigation (32 reviews, severity 2.4/3)
Stop data / progress loss (21 reviews, severity 2.5/3)

Biggest theme: bugs. Free PDF

FAQ

Which has fewer problems overall: Google Authenticator or Microsoft Authenticator?

In the most recent App Store reviews we analysed, Google Authenticator had the lowest share of reviews with a complaint (18% of 300) and Microsoft Authenticator the highest (76% of 300). Google Authenticator: 54 of 300; Microsoft Authenticator: 229 of 300.

Which has fewer bug complaints: Google Authenticator or Microsoft Authenticator?

Google Authenticator. Google Authenticator: 39 of 300 recent reviews (13%); Microsoft Authenticator: 203 of 300 recent reviews (68%).

Which has fewer crash and freeze complaints: Google Authenticator or Microsoft Authenticator?

Google Authenticator. Google Authenticator: 2 of 300 recent reviews (1%); Microsoft Authenticator: 25 of 300 recent reviews (8%).

Which has fewer pricing and subscription complaints: Google Authenticator or Microsoft Authenticator?

In our samples they are roughly tied: Google Authenticator: 0 of 300 recent reviews (0%); Microsoft Authenticator: 4 of 300 recent reviews (1%).

Which is rated higher on the App Store: Google Authenticator or Microsoft Authenticator?

All-time US App Store ratings: Google Authenticator 4.9★ from 1.2M ratings; Microsoft Authenticator 4.7★ from 715K ratings. Google Authenticator is highest, but all-time ratings move slowly; the recent-review samples above show current problems.

How recent is this Google Authenticator vs Microsoft Authenticator data?

Each sample is the most recent public App Store reviews we could collect (from up to 6 storefronts): Google Authenticator: 300 reviews over 67 days (2026-08-17 to 2026-10-22); Microsoft Authenticator: 300 reviews over 29 days (2026-09-24 to 2026-10-22). It is a snapshot of current problems, not all-time quality.

What is the most common complaint about Google Authenticator and Microsoft Authenticator?

Google Authenticator: bugs (39 of 300 reviews), top-ranked fix: “fix login / account access”; Microsoft Authenticator: bugs (203 of 300 reviews), top-ranked fix: “fix login / account access”.

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