AppGripe · Free mini check · Sample reports · Rating badge · All app reports · App comparisons
Afterpay app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Afterpay: Pay over time (Buy now, pay later, by Afterpay) from 2 storefronts, dated 2021-05-08 to 2026-10-21. Average rating in this sample: 1.83★. Its all-time US App Store rating is 4.9★ from 753K ratings. 220 reviews contained a complaint; the biggest theme was bugs (64%).
Download the full Afterpay report (PDF, free)
Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 141 | 64% | 2.5 |
| Pricing / subscription | 110 | 50% | 2.4 |
| Feature requests | 52 | 24% | 2.1 |
| UX / design | 19 | 9% | 2.2 |
| Performance | 14 | 6% | 2.4 |
| Crashes / freezes | 10 | 5% | 2.8 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 108 complaining reviews, avg severity 2.5/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I would give this app 0 stars if I could. They do not screen their merchants for fraud, so I quite literally got scammed out of 90$, and the merchant is ghosting me so I have no way of getting a refund. Received an email after reaching out to in-app support, w…” (1★, v1.143.0, US) - Fix login / account access: 68 complaining reviews, avg severity 2.6/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I literally cannot login in any way I tried. I put my email and password it says it doesn’t recognize. Then I create new account and it says you already have an account. Then I choose forgot password and reset my password and login back with new password it st…” (1★, v1.88.2, CA) - Make trials and renewals transparent: 28 complaining reviews, avg severity 2.4/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Target never works on the app, and Walmart never goes through, but will still make sure to charge your debit card! So if you need something in a pinch, don’t count on the last of your funds going to good use - you’ll be waiting days for a refund and left witho…” (2★, v1.144.0, US) - Soften the redesign backlash: 14 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Don’t get gift cards here anymore the new system introduced is horrible. I got a JcPenny gift card (e-gift card) and JcPenny is not honoring them and the company is saying issues continue to pay. Buyer beware. The switch was not an upgrade and introduced fr…” (1★, v1.144.0, US) - Justify or adjust the price: 9 complaining reviews, avg severity 2.5/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Stupid that you have to pay 100 dollars before you can use any money this app just being reported as a waste of time and fraud saying you can get a loan the saying you have to pay 100 dollars before you can use it when no one who tries and get can that the who…” (3★, v1.143.0, US) - Fix in-use crashes and freezes: 7 complaining reviews, avg severity 2.5/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“The app freezes and crashes quite a bit with certain retailers (Wal-Mart especially). Probably going to stop using as I've had problems in the past. Good concept but poor execution.” (1★, v1.145.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 1.146.0 | 15 | 2.1 | 80% |
| 1.145.0 | 27 | 1.6 | 85% |
| 1.144.0 | 24 | 1.8 | 62% |
| 1.143.0 | 34 | 1.5 | 82% |
| 1.142.0 | 32 | 1.6 | 78% |
| 1.141.0 | 9 | 2.3 | 67% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Afterpay?
In 300 recent App Store reviews (2021-05-08 to 2026-10-21), the most common complaint theme was bugs (64% of complaining reviews), and the top specific issue was “answer support requests” (108 reviews).
How many Afterpay reviews are negative?
220 of 300 recent reviews (73%) contained a complaint. Average rating in this sample: 1.83★. Its all-time US App Store rating is 4.9★ from 753K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 21 October 2026. We have no relationship with Afterpay.
Compare Afterpay with rivals
More app complaint reports
- Klarna reviews: top complaints (Buy now, pay later)
- Affirm reviews: top complaints (Buy now, pay later)
- Chime reviews: top complaints (Banking)
- YouTube Music reviews: top complaints (Music)
- Paramount+ reviews: top complaints (Streaming)
- Strava reviews: top complaints (Fitness)
- Venmo reviews: top complaints (Payments)
- Canva reviews: top complaints (Design)
All 112 app reports · Free App Store rating badge for your site
Get my report – €19 or try the free mini check first.
Competing with an app like this one? The Competitor Pack (€29) compares your app with up to 2 competitors side by side.